Make sure your reps are prepared to deal with angry and irate customers — Here’s more advice from Nancy Friedman on important topics covered in this month’s issue of Customer Communicator.
Don’t let the holidays stress you out — Use these time management tips to keep yourself on track during the holidays.
Manage your time this holiday season — Take this quick quiz to assess your time-management skills and to see where you might need improvement.
Adding the human element to customer service — This month author Jeff Toister recommends two resources from his website.
Use Customer Service Week to build trust — Building trust with customers and coworkers is an important part of customer service. Click here to access our mini-poster on the “Five Rules of Building Trust.”
Support your reps’ efforts to become top achievers — For more advice for both reps and managers from You Can Win author Shiv Khera, please check out the following resources:
Communicate with coworkers — How well do you communicate with your coworkers? Take this quiz to see what communication skills you might need to work on.
Create a culture of appreciation — A culture of appreciation can boost positive relationships between coworkers and increase engagement and productivity, says Dr. Paul White in this month’s issue of Customer Communicator. Here are additional resources:
Relieve stress and unleash creativity — August 2 is National Coloring Book Day. Try this creative way to relax and unwind with downloadable coloring pages from Dover, a leading coloring book publisher. (Registration is required.)
Are your reps prepared to respond to complaints about coworkers? — Customer complaints about coworkers happen more often than one might think, and it pays to build a service culture that knows how to deal with those issues. This month’s issue of Customer Communicator and these resources will help.
Tell your service stories — Stories not only engage customers, they can also help build a more customer-centric culture as this month’s “Web Extra” demonstrates.
Support your reps’ trust-building efforts. — When there’s a high-level of trust in the service center, people communicate well, work well together, and strive to meet common goals. Without trust, guarded communication, speculation, and disengagement can get in the way of productivity and serving customers. These resources can help:
