Help your reps understand and appreciate generational differences — This month author Meagan Johnson discussed generational differences in the workplace. Below she shares additional resources.
Set goals for yourself — By setting clearly defined goals, you can measure and take pride in the achievement of those goals, and you’ll see forward progress in your career. Here are goal setting strategies and suggestions from frontline reps.
What resolutions will you and your reps be making for the New Year? — Following are resources with suggestions on important areas for improvement in the New Year:
Try your hand at mentoring — Whether mentoring in your organization is a formal or an informal process, it is a great way to build connections on your team and to get new reps up to speed quickly. Here are tips on making the most of the mentoring experience.
Make sure your reps are prepared to deal with angry and irate customers — Here’s more advice from Nancy Friedman on important topics covered in this month’s issue of Customer Communicator.
Don’t let the holidays stress you out — Use these time management tips to keep yourself on track during the holidays.
Manage your time this holiday season — Take this quick quiz to assess your time-management skills and to see where you might need improvement.
Adding the human element to customer service — This month author Jeff Toister recommends two resources from his website.
Use Customer Service Week to build trust — Building trust with customers and coworkers is an important part of customer service. Click here to access our mini-poster on the “Five Rules of Building Trust.”
Support your reps’ efforts to become top achievers — For more advice for both reps and managers from You Can Win author Shiv Khera, please check out the following resources:
Communicate with coworkers — How well do you communicate with your coworkers? Take this quiz to see what communication skills you might need to work on.
Create a culture of appreciation — A culture of appreciation can boost positive relationships between coworkers and increase engagement and productivity, says Dr. Paul White in this month’s issue of Customer Communicator. Here are additional resources:
