Comments are closed

Comments are closed

Comments are closed

Comments are closed

Comments are closed

Comments are closed

November 2018

Keep political talk low key — To avoid politics at workplace gatherings, try Conversation Cards. Available in many formats, these popular conversation starters include well-worded questions to spark a conversation and encourage people to learn more about each other.

Comments are closed

Comments are closed

Comments are closed

September 2018

Help your reps to focus on the customer on every call — A lot of companies claim to have a customer focus. But it most often falls to the customer service rep to live up to that claim. Here is some advice from customer service consultant and author, Shep Hyken:

• A blog post  on how the employee experience contributes to the customer experience.

• A video presentation on how to use customer service to stand out from the competition.

Comments are closed

Comments are closed

August 2018

Create a positive work environment for your team — A positive environment contributes to better service, happier customers, and customer service reps who are more confident about their service skills. The following resources will help:

• Suggestions from JoAnna Brandi on how to  “pivot” toward positivity.

• Advice from Brandi and other experts on making a positive impression on customers. Handout.

• Our Frontline Spotlight Award, a low-cost way to recognize and reward reps for maintaining a positive attitude.

Comments are closed