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April 2018

There's much that managers can do to alleviate stress in the workplace — Service expert Genella MacIntyre recommends that managers help their teams by monitoring stress levels, providing back up, offering praise, and setting up a quiet room. These resources provide additional insights: • Tips and techniques for setting up a quiet roomand-5-steps-reducing-stress">Five steps to help managers reduce stress, a leadership article from Genella MacIntyre.

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March 2018

Train your reps to handle customers online and via social media — Online service skills are a growing necessity for reps in today’s digital communication age. Managers need to make sure their reps are prepared. Here are some resources:

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