The Customer Service Group
For over 40 years, the Customer Service Group has provided essential tools to train, motivate, recognize and reward frontline service professionals across all industries.
The group’s main activities include publication of the widely-read Customer Communicator newsletter and production of the annual event Customer Service Week.
As the service industry’s leading reward and recognition program, Customer Service Week is celebrated in all 50 U.S. states and over 60 countries. The event boasts a dedicated website and eNewsletter at CSWeek.com.
The Customer Service Group was founded as the Customer Service Institute by Warren Blanding. Mr. Blanding was also a founding member of the International Customer Service Association (ICSA) and was a frequent speaker at its early conferences and seminars as well as author of the landmark publication Customer Service Operations: The Complete Guide.