| Email: | Customer Care |
| Phone: | 1-973-265-2300 Monday through Friday, 9 a.m. to 4 p.m. (ET). |
| Fax: | 1-973-402-6056 |
| Mail: | Customer Service Group 36 Midvale Road, Suite 2E Mountain Lakes, NJ 07046 |
Shipping and Handling
How to Order
Account Inquiries and Requests
Ask a general question about your account
Change the contact details on your account
Shipping and Handling Charges
|
Type of Publication |
United States |
Canada, Alaska, Hawaii, |
Elsewhere |
|---|---|---|---|
|
Newsletters |
$0.00 |
$0.00 |
$0.00 |
|
First Book |
$8.50 |
$23.50 |
$45.00 |
|
Each Additional Book |
$4.75 |
$12.25 |
$15.00 |
Delivery Time
Your order will be processed within 48 hours of receipt.
- Training materials – Activity books, training packs, and DVDs will arrive in five to 10 business days.
- Online materials – Newsletters, student’s guides, leader’s guides, quizzes, and certificates may be downloaded shortly. Watch your inbox for instructions.
If you require faster delivery please contact customer care for details on express shipping. Phone 1-973-265-2300 or email Customer Care.
Methods of Payment
We accept the following forms of payment:
VISA
Master Card
American Express
Discover
Check (see below)
Wire Transfer (see below)
Purchase Order (see below)
Paying Via Check
Please make checks payable to Customer Service Group.
All checks must be in U.S. dollars or equivalent and include all applicable sales tax and shipping and handling fees.
Paying Via Wire Transfer
Please call us at +1-973-265-2300 or email Customer Care for details.
Purchase Order Instructions
Please send your completed purchase order to us via one of the following methods:
| Fax: | 1-973-402-6056 |
| Email: | info@CustomerServiceGroup.com |
| Postal Mail: | Customer Service Group 36 Midvale Road, Suite 2E Mountain Lakes, NJ 07046 |
Sales Tax
Sales tax is required on orders shipping to New York State and New Jersey. If your firm/organization is tax exempt, please fax a copy of your certificate to Customer Service at 1-973-402-6056.
Federal Tax ID Number
Customer Service Group is a division of Alexander Communications Group. Our Federal Tax Identification Number is 13-2695269.