If you want to improve service quality and productivity in your department, the single most effective thing you can do is improve employee morale and motivation.
Fortunately there are many ways to do this from the familiar recognition and reward programs to motivating with good management, teams, training, and more. And the really good news is that most of these programs dont cost a lot of money.
Motivating Customer Service Employees provides details on the full range of approaches you can use to improve frontline motivation.
Each chapter provides background and guidance along with a unique Proven Strategies section. Here, youll learn exactly how these motivational approaches have been put into action in a wide range of companies.
Youll learn how other managers:
- Hire the right people after all, you can never motivate the wrong people.
- Create powerful recognition and incentive programs that fully engage and motivate reps.
- Make the frontline job more interesting, challenging, and rewarding through empowerment, teams, good management, training, and more.
Whether youre looking for fun and inspirational programs you can put into action today, or longer-range programs, youll find them all in this realistic and practical guide.