August 15, 2018 — Whether you need a final activity to round-out your celebration or you’ve just started planning, you’ll find lots of ideas in the Activities section of the CSWeek.com website. Each pre-planned activity includes detailed instructions, a list of materials, and print-outs if needed. You’ll find activities to build teamwork, recognize staff, build service skills,…Continue reading
August 8, 2018 — Customer Service Week provides a wonderful opportunity to break down barriers, build connections, and enhance teamwork. Here’s how: 1. At Gordon Press, team members got to know each other better with the popular Customer Service Week Getting to Know You Quiz. Reps answered 10 questions about themselves. Then each day, two or…Continue reading
August 2, 2018 — In a busy service department, with many competing demands, it is not always easy for frontline reps to remain happy, upbeat, and positive. Fortunately, service consultant JoAnna Brandi has identified several ways that reps can maintain a positive attitude and keep customers happy. It all starts with Steps 1 and 2…To read more — login/sign up
August 1, 2018 — We are delighted to announce that eCards are now available at CSWeek.com. eCards are a fun way to announce your upcoming celebration, invite other departments and individuals, thank your organizing committee for their hard work, and much more. And best of all, eCards are easy to use: Simply select your favorite card.…Continue reading
Briana ChurchChurch credits her success in customer service to the five years of learning and sharing that she has had on the job. “During that time, my knowledge of the business has grown tremendously,” she says, “and then I can pass that knowledge on to my teammates.”
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July 25, 2018 — Recognition is an important part of every Customer Service Week celebration. After all, when people know that their efforts are appreciated, it increases self-esteem, job satisfaction, and customer satisfaction. These four Customer Service Week activities leave no doubt that these reps are appreciated: 1. Managers honored frontline reps with giant stars and…Continue reading
