September 18, 2019 — Today is a great day to send out Save the Date Cards. Remind your staff and guests from other departments that Customer Service Week is just around the corner. Use our handy Save the Date Cards. At the CSWeek.com website, you’ll find a small card which you can print and distribute…Continue reading
September 9, 2019 — When we asked our customers to tell us about the best part of their Customer Service Week celebrations, they shared a lot of great ideas. Many people commented on their decorations. Ramona says that “decorations set the tone for fun.” She decorates on Sunday afternoon so that everything is perfect on…Continue reading
When we asked our customers to tell us about the best part of their Customer Service Week celebrations, they shared a lot of great ideas. Here are five for your celebration: Melissa hosted a red carpet award ceremony to recognize top performing employees.Gretchen finally tried a decorating contest, “We’ve thought about a Chair Decorating Contest,…Continue reading
When we asked our customers to tell us about the best part of their Customer Service Week celebrations, they shared a lot of great ideas. Which ones will you try? Rebecca says that her team’s favorite activity brought two departments together. “We include the sales reps in our Minute to Win it Games and this…Continue reading
With a few simple keystrokes you can send animated Customer Service Week eCards to team members across the hall or across the globe. They are a fun way to announce your upcoming celebration, invite other departments and individuals, thank your organizing committee for their hard work, and much more. And best of all, eCards work…Continue reading
Virna Waldron
American Airlines
Many of us go through the day without giving much thought to how we affect the people around us. But often, we have the opportunity to make a real impact on other people’s lives. It could be something as simple as making it easier to pay a bill, update an account, or fix a software problem. Or it could be as big as helping students learn English as a second language. So when Virna Waldron, a customer service team member at American Airlines, got an unusual request she dove right in, assembled a team, and sent much needed earbuds to an ESL class in Dallas.
