July 19, 2018 — “Excelling in customer service requires more than just showing up,” says Bill Keenan editor of Customer Communicator, the newsletter for frontline reps. “In order to serve customers well, support the service team, and take one’s career to the next level, reps need to stand out,” he says. In the July issue of Customer…To read more — login/sign up
June 7, 2018 — Effective listening has long been recognized as an essential customer service skill. Unfortunately, there’s a lot that can be missed, and a lot that can get in the way of understanding what a customer is saying, or means to say. How can reps avoid the pitfalls to effective listening and stay…To read more — login/sign up
June 6, 2018 — Last week we launched the Customer Service Week website and announced the 2018 theme — Excellence Happens Here™. To compliment that theme, we’ve created fun, meaningful, and easy-to-use decorations, gifts, rewards, and stress-relievers. And there are a few extra twists and turns — you’ll see that the theme has been reinterpreted for…Continue reading
May 30, 2018 — We are delighted to present the all new 2018 Customer Service Week theme, logo, website, and much, much more. This year’s Customer Service Week theme is Excellence Happens Here™. It is a wonderful reminder that wherever we provide service — from the call center to the executive suite, from the loading dock…Continue reading
Dawn GrimesFor Dawn Grimes, no job is too big or too small when it comes to serving her customers. That attitude even applies to rolling up her sleeves and helping out in the warehouse when a customer is depending on her. It’s an attitude that makes her a role model for all of the company’s service staff.
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May 10, 2018 — Being on the frontline and dealing with customers on a day-to-day basis makes customer service reps the ideal source for gathering some, but not all, types of customer information. John Goodman, vice chairman of Customer Care Measurement & Consulting spoke with Customer Communicator about the four types of information that frontline reps should…To read more — login/sign up
