Award-Winning Rep Shares Advice

February 16, 2018 — Customer Service Reps are often advised to treat each customer as their only customer. Shannon Butler, a customer service representative at Brenntag Southwest takes that advice literally because she has just one very large customer. But whether reps are working with one customer or one hundred, Butler’s advice in this month’s…To read more — login/sign up

Spotlight Award Winner

Shannon Butler
Customer service representative
Brenntag Southwest

Working as the dedicated rep for the company’s second largest customer can be daunting. Butler credits the support of her coworkers both within the service department and throughout the company for ensuring that the relationship runs smoothly. “We take teamwork very seriously here,” she says.

Learn more about the award

Intergenerational Work Tips

February 1, 2018 — In some organizations, there may be as many as five generations interacting in the service center, and they all have different needs, attitudes, beliefs, and behaviors. “It is important to understand these generational differences, because everyone comes to the party with a different set of expectations,” says Meagan Johnson, “and the…To read more — login/sign up