Spotlight Award Winner

Dawn Grimes
Client Service Specialist
Fulfillment Plus

For Dawn Grimes, no job is too big or too small when it comes to serving her customers. That attitude even applies to rolling up her sleeves and helping out in the warehouse when a customer is depending on her. It’s an attitude that makes her a role model for all of the company’s service staff.

Learn more about the award

Gathering Feedback to Improve Service and Eliminate Frustrations

May 10, 2018 — Being on the frontline and dealing with customers on a day-to-day basis makes customer service reps the ideal source for gathering some, but not all, types of customer information. John Goodman, vice chairman of Customer Care Measurement & Consulting spoke with Customer Communicator about the four types of information that frontline reps should…To read more — login/sign up