Answers from frontline reps — Be polite and smile. Always remember to be respectful in every dealing, with every customer and in every situation. If the customer is having an off day, and being rude, don’t stoop to that level. That is not the way to be a great customer service rep. Also, make sure that…Continue reading
August 27, 2018 — We are delighted to announce three new activities for your Customer Service Week celebration. At CSWeek.com you’ll find a new teambuilding activity called Common Ground, a fun take on vocal skills training with the Tongue Twister activity, and a special recognition activity which lets team members recognize each other. It’s called…Continue reading
August 20, 2018 — Theme days are always popular during Customer Service Week. And the possibilities are almost limitless. Just look at these four examples: 1. The week started with a Star Wars theme at CMA CGM. When employees arrived at work, the elevator whisked them skyward to the sounds of a spaceship lifting off. Accompanying…Continue reading
August 16, 2018 — Briana Church is a transportation solutions representative for Veritiv Corporation, a third-party distribution and logistics company. Her job is to help customers set up shipments, and to make sure that they get delivered on time. “So if customers come to me with any problems, anything that needs fixing, I am here…To read more — login/sign up
August 15, 2018 — Whether you need a final activity to round-out your celebration or you’ve just started planning, you’ll find lots of ideas in the Activities section of the CSWeek.com website. Each pre-planned activity includes detailed instructions, a list of materials, and print-outs if needed. You’ll find activities to build teamwork, recognize staff, build service skills,…Continue reading
August 8, 2018 — Customer Service Week provides a wonderful opportunity to break down barriers, build connections, and enhance teamwork. Here’s how: 1. At Gordon Press, team members got to know each other better with the popular Customer Service Week Getting to Know You Quiz. Reps answered 10 questions about themselves. Then each day, two or…Continue reading
