February 13, 2020 — With the busy pace in most service centers, it might seem counter-intuitive to recommend that reps make time to pause during the day. But according to Nance Guilmartin, author of The Power of Pause, taking time to pause can help save time in the long run by humanizing customer interactions, reducing automatic…To read more — login/sign up
Teresa Clark
SignUpGenius
A co-worker explains how Teresa embraces the mission of her company and the goals of her customers: “Teresa goes above and beyond for every user who contacts SignUpGenius for support. She always provides thorough, thoughtful responses to ensure questions are answered in a timely manner on the first interaction. It is important to her to give all users the information they need so they can get back to organizing and volunteering, making a difference in their community.”
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January 30, 2020 — As we start the new year, keep in mind the negative impact of IKTA disease. The acronym, which stands for “I Know That Already,” was coined by service experts Val and Jeff Gee. IKTA, they say, is a disease that stops us from learning new things, because we truly believe we…To read more — login/sign up
January 16, 2020 — Teamwork is one of the most powerful tools for providing high quality customer care. A cohesive team can accomplish much more in terms of innovation, efficiency, and productivity than the sum of the individuals that make up the team. In the January issue of Customer Communicator newsletter, service expert Ron Willingham discusses how…To read more — login/sign up
December 19, 2019 — In the December issue of Customer Communicator newsletter, communications consultant and coach, Patti Wood reminds readers that the first words a customer hears will set the tone for the conversation to follow. She notes that there is solid data behind this practical reminder. “Research says that the most important thing we look…To read more — login/sign up
December 5, 2019 — The period from Thanksgiving to New Year’s Day can be hectic — filled with shopping, visiting, and celebrations of all kinds. So how do you keep your focus on customers when you’re wondering about what to get Aunt Millie for Christmas and where to seat Uncle Joe for New Year’s brunch?…To read more — login/sign up
