The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.
You may read the issues online and share them with your on-site and remote staff.
Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.
Let's get started ...
• Who will you thank today?
• Delivering bad news the right way
• Use affirmative words to create positive experiences for customers
• Pop Quiz
• Ask the Experts: "Awkward calls are a fact of life"
• Avoid the blame game
• "What's that in the road, a head?”
• A natural energy boost
Discussion topics and activities for the November 2026 issue of Customer Communicator.
• Getting a better night's sleep
• Are you reading or reading between the lines?
• Are you guilty of these bad service habits?
• Pop Quiz
• Ask the experts: "Understanding the role of customer service rep"
• What will your service inspire?
• In a slump? Adopt a plant
• The value of service
• Don't let experience get in the way
Discussion topics and activities for the October 2026 issue of Customer Communicator.
• Fall wellness
• Write to be understood
• To move customers in the right direction, try PAB
• Pop Quiz
• Ask the experts: "How to make time for the best response"
• Don't let one bad apple spoil the whole bunch
• Practice kindness
• 3 tips for expressing empathy
Discussion topics and activities for the September 2026 issue of Customer Communicator.
Discussion topics and activities for the August 2026 issue of Customer Communicator.
Discussion topics and activities for the July 2026 issue of Customer Communicator.
• Open-ended versus closed-ended questions
• Summer wellness
• Improve clarity for improved service
• Pop quiz
• Ask the experts: How to recover from errors and slip-ups
• Try a calming breath
• "Take one for the team" and other metaphors
• The service recovery paradox
Discussion topics and activities for the June 2026 issue of Customer Communicator.
