Welcome

The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your on-site and remote staff.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.

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The Customer Communicator, July 2022

July 1, 2022
  By
  • It may be time to re-think your style for better customer service
  • Rising above rudeness
  • Projecting confidence over the phone
  • Service News: A monthly roundup ...
  • Ask the Experts: How should I handle unexpected background noise?
  • Four tips for better cross-selling
  • Set goals for the next half of the year
  • Build confidence with customers
  • Add kindness to your service
  • Use email as a phone courtesy tool

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The Customer Communicator, May 2022

May 1, 2022
  By
  • Stop mumbling and more tips for better customer communication
  • Spring cleaning your home office
  • Service Note: The classic mirror technique
  • A monthly roundup...
  • How can you tell a customer that they are wrong and still maintain a positive relationship?
  • Five ways to show your empathy
  • Doodling isn’t so bad after all
  • Peel the anger onion
  • Stop stepping on sentences
  • How positive is your attitude?
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