Appreciation eCard, December 2025
Spread the joy of the season.
You have full access to the Appreciation eCards. You’ll find them in "My Account."
Welcome
The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.
You may read the issues online and share them with your on-site and remote staff.
Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.
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Customer Communicator, November 2025
November 1, 2025
• The fine art of clarifying questions
• Surviving the holidays
• Open vs. closed questions, timing is important
• Service News: A monthly roundup ...
• How can I recover from a mistake?
• Handling the abusive caller
• When you can’t do what the customer wants
• Syncing up with customers
SkillSharpener, November 2025
November 1, 2025
Discussion topics and activities for the November 2025 issue of Customer Communicator.
Appreciation eCard, November 2025
Spread the joy of the season
You have full access to the Appreciation eCards. Mark the season with this month’s Thanksgiving card. You’ll find all of the eCards under "My Account."
Customer Communicator, October 2025
October 1, 2025
• Great customer service: It’s all in the details
• Pay it forward
• Feeling tired? Stressed? One of these habits may be to blame
• Service News:A monthly roundup . . .
• What can I do when a customer upsets a coworker?
• The Golden Rule or the Grandma Rule?
• Using verbal softeners
SkillSharpener, October 2025
October 1, 2025
Discussion topics and activities for the October 2025 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, September 2025
September 1, 2025
• How to manage customer expectations
• Battling the bug
• Under promise and over deliver, Age-old advice really is true
• Service News: A monthly roundup . . .
• Should we be offering compensation?
• Can’t reach a resolution? Try this
• Use your superhero pose
• Appearances count even when customers can’t see you
• Qualities of a top performer
SkillSharpener, September 2025
September 1, 2025
Discussion topics and activities for the September 2025 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, August 2025
August 1, 2025
• Overcoming language barriers to improve service
• Manage long conversations
• When writing to non-native English speakers
• Service News: A monthly roundup . . .
• What are today’s most valued soft skills?
• Don’t grill customers
• There’s no such thing as a dumb question
• When you make a mistake
• From the customer’s point of view
• What’s done is done
SkillSharpener, August 2025
August 1, 2025
Discussion topics and activities for the August 2025 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, July 2025
July 1, 2025
• The impact of Moments of Truth
• Working with non-native speakers
• Solve problems like the boss
• Service News: A monthly roundup . . .
• What is the “value” of a customer?
• 10 often-misused words in business writing
• Build relationships with common courtesy
SkillSharpener, July 2025
July 1, 2025
Discussion topics and activities for the July 2025 issue of Customer Communicator.
To read more — login/sign up