• Telephone Techniques: A checklist for the New Year• Sharpen your tools for the New Year• To encourage feedback, ask open-ended questions• Service News: A monthly roundup . . . • Ask the Experts: Things my mentors taught me• Good news . . . • Use care when asking customers to repeat themselves• On-hold etiquette•…To read more — login/sign up
Customer Communicator, January 2024
• Telephone Techniques: A checklist for the New Year• Sharpen your tools for the New Year• To encourage feedback, ask open-ended questions• Service News: A monthly roundup . . . • Ask the Experts: Things my mentors taught me• Good news . . . • Use care when asking customers to repeat themselves• On-hold etiquette•…To read more — login/sign up
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