There’s real value in focusing on listening skills — Some of the best advice on listening comes from China. The symbol for listening is both beautiful and meaningful. Click the link to find a Listening with Heart mini-poster, which you may download and print.
April 18, 2019 — Sometimes a customer gets upset, for no apparent reason, right in the middle of a conversation. How do you get back to the subject at hand without minimizing the outburst or its causes? According to Robert Bacal, author of Perfect Phrases for Customer Service, the secret to getting a customer back on…To read more — login/sign up