Categories

Ask the Panel • Customer Service Week Bulletin • Service Starters • Spotlight Awards • Web Extras - Customer Communicator • Web Extras - Skill Sharpener

Comments are closed

Comments are closed

Question: From time to time, I need to request information from other departments. It seems like my requests are the last thing on anyone’s list. What can I do?

Answers from frontline reps — Bridge the gap. It can seem as though your request is put on the back burner, but that most likely is not the case. Just as you are busy working with your customers, your peers in other areas are doing the same thing. This is a situation that commonly happens between…Continue reading

Comments are closed

September 2019

For lasting change, make small goals, not big ones “The only thing we really control is ourselves and the habits we choose,” sociologist Randall Bell writes in his book, Rich Habits Rich Life. Read a sample of the book below. Click the right side of the book image to advance 1 page, and the left side of the image to go back a page.

Comments are closed

September 2019

Strategies for improving cooperation with other departments — Job shadowing is a powerful tool for breaking down barriers and developing positive relationships between individuals and departments. To learn more about job shadowing, see Manchester Metropolitan University’s excellent Job Shadowing Guidelines.

Comments are closed

Comments are closed

Comments are closed

Spotlight award winner

Virna Waldron
American Airlines

Many of us go through the day without giving much thought to how we affect the people around us. But often, we have the opportunity to make a real impact on other people’s lives. It could be something as simple as making it easier to pay a bill, update an account, or fix a software problem. Or it could be as big as helping students learn English as a second language. So when Virna Waldron, a customer service team member at American Airlines, got an unusual request she dove right in, assembled a team, and sent much needed earbuds to an ESL class in Dallas.

Learn more about the award

Comments are closed

Comments are closed

Comments are closed

Comments are closed

Comments are closed