Categories

Ask the Panel • Customer Service Week Bulletin • Service Starters • Spotlight Awards • Web Extras - Customer Communicator • Web Extras - Skill Sharpener

Comments are closed

Spotlight award winner

Katie Suitter
Delta Airlines

When a young traveler and his family needed to get to a hospital for medical testing, Suitter not only made the reservations, she also sent her smallest customer a gift pack to make the flight and hospital stay a little easier. Taking the time to build rapport and following up in this thoughtful manner won Delta a devoted family of customers.

 

Learn more about the award

Comments are closed

Comments are closed

Comments are closed

Service Recovery

January 24, 2019 — Getting the apology right can make the difference in service recovery. In the January issue of Customer Communicator, the newsletter for frontline customer service reps, experts weigh in with recommendations for successful service recovery. Their techniques include a well-worded apology. But not all apologies are created equal. Recent research finds that the…To read more — login/sign up

Comments are closed

Comments are closed

Comments are closed

The Year in Customer Service

December 27, 2019 — Every other week we post the summary of an article from Customer Communicator. Over the course of the year we’ve covered everything from building rapport with customers, to maintaining a positive attitude, to saying “no” the right way. To wrap up the year, we’re highlighting five of our favorite posts. Timely and…To read more — login/sign up

Comments are closed

Comments are closed

Comments are closed

Comments are closed

Comments are closed