Word choice, the subtle influencer in customer communications — Most companies invest a lot more time on the language in their marketing materials than they do in their conversations with customers. And that’s a mistake, says author Micah Solomon. Read the archive article, Does your service language meet customers’ needs? A lexicon can help.
Getting a new behavior to stick — If you are trying to incorporate a new service technique into your daily interactions, a visual reminder is a simple and easy way to keep your intentions focused and to give priority to the changes you want to make. Print, trim out and tape our reminders to your monitor or phone.
Close the feedback loop — For information on how to engage reps in collecting customer feedback, read the article, Use your frontline reps to gather customer intelligence.
Clear your mind — Erase negative thoughts and reduce stress with simple paper and pencil puzzles. Try these!