Customer Communicator, February 2023

Ask the Panel • Customer Communicator • Customer Service Bulletin • Customer Service Week Bulletin • Skillsharpener • Web Extras - Customer Communicator • Web Extras - Skill Sharpener
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• Inflation shines spotlight on importance of customer service
• Resolve to eliminate “toxic talk” in the New Year
• Service News: A monthly roundup ...
• Ask the Experts: How to address customers
• “Let me speak to your manager”
• Avoid mouth noises
• Make customers’ time a priority
• Service recovery via social media
• What not to do when a customer complains