Developing empathy — Reading a great work of literature — or watching a film or play — allows us to temporarily step out of our own lives and fully immerse ourselves in another person’s experience. The team at the Morristown Festival of Books has prepared a comprehensive document with everything you need to start and lead a book group.
Word choice, the subtle influencer in customer communications — This month, Micah Solomon discusses how to create a meaningful lexicon for any organization. Read the archive article, "Does your service language meet customer's needs?"
Getting a new behavior to stick — If you are trying to incorporate a new service technique into your daily interactions with customers try our custom print and use reminders. Just trim them out and place them where they are easily visible.