Welcome

The most recent issue of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your team, just like you share the print copies each month.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed outside of your team.

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The Customer Communicator, October 2022

October 1, 2022
  • What do your customers really want? They want it all!
  • Getting ready for the holiday crunch
  • Avoid unrealistic expectations by explaining exceptions
  • Ask the Experts: Tips for keeping cool when tempers are hot
  • Are you contributing to the eddy effect?
  • Paraphrase customer concerns
  • Four ways to avoid being a casualty of change
  • Form a stress support group
  • Congratulate yourself, you deserve it
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The Customer Communicator, July 2022

July 1, 2022
  • It may be time to re-think your style for better customer service
  • Rising above rudeness
  • Projecting confidence over the phone
  • Service News: A monthly roundup ...
  • Ask the Experts: How should I handle unexpected background noise?
  • Four tips for better cross-selling
  • Set goals for the next half of the year
  • Build confidence with customers
  • Add kindness to your service
  • Use email as a phone courtesy tool

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