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The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your on-site and remote staff.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.

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Customer Communicator, January 2023

January 1, 2023

• Inflation shines spotlight on importance of customer service
• Resolve to eliminate “toxic talk” in the New Year
• Service News: A monthly roundup ...
• Ask the Experts: How to address customers
• “Let me speak to your manager”
• Avoid mouth noises 
• Make customers’ time a priority
• Service recovery via social media
• What not to do when a customer complains

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The Customer Communicator, October 2022

October 1, 2022
  • What do your customers really want? They want it all!
  • Getting ready for the holiday crunch
  • Avoid unrealistic expectations by explaining exceptions
  • Ask the Experts: Tips for keeping cool when tempers are hot
  • Are you contributing to the eddy effect?
  • Paraphrase customer concerns
  • Four ways to avoid being a casualty of change
  • Form a stress support group
  • Congratulate yourself, you deserve it
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