Welcome
The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.
You may read the issues online and share them with your on-site and remote staff.
Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.
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Customer Communicator, January 2026
January 1, 2026
• The value of emphasis
• New year: New goals
• An email is not a text
• Service News: A monthly roundup . . .
• The value of good posture
• Give customers a verbal receipt
• It’s customer logic
• Do’s and don’ts of hold
SkillSharpener, January 2026
January 1, 2026
Discussion topics and activities for the January 2026 issue of Customer Communicator.
Appreciation eCard, January 2026
Welcome new staff.
You have full access to the Appreciation eCards. You’ll find them in "My Account."
Customer Communicator, December 2025
December 1, 2025
• Treat every customer like a star
• Winter wellness
• The two most dreaded words
• Service News: A monthly roundup . . .
• How to stay energized at work
• The ultimate report card
• Listening attentively to respond appropriately
• Are you a sender or a receiver?
SkillSharpener, December 2025
December 1, 2025
Discussion topics and activities for the December 2025 issue of Customer Communicator.
Appreciation eCard, December 2025
Spread the joy of the season.
You have full access to the Appreciation eCards. You’ll find them in "My Account."
Customer Communicator, November 2025
November 1, 2025
• The fine art of clarifying questions
• Surviving the holidays
• Open vs. closed questions, timing is important
• Service News: A monthly roundup ...
• How can I recover from a mistake?
• Handling the abusive caller
• When you can’t do what the customer wants
• Syncing up with customers
SkillSharpener, November 2025
November 1, 2025
Discussion topics and activities for the November 2025 issue of Customer Communicator.
Appreciation eCard, November 2025
Spread the joy of the season
You have full access to the Appreciation eCards. Mark the season with this month’s Thanksgiving card. You’ll find all of the eCards under "My Account."
Customer Communicator, October 2025
October 1, 2025
• Great customer service: It’s all in the details
• Pay it forward
• Feeling tired? Stressed? One of these habits may be to blame
• Service News:A monthly roundup . . .
• What can I do when a customer upsets a coworker?
• The Golden Rule or the Grandma Rule?
• Using verbal softeners
SkillSharpener, October 2025
October 1, 2025
Discussion topics and activities for the October 2025 issue of Customer Communicator.
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