The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.
You may read the issues online and share them with your on-site and remote staff.
Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.
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• What you say, and when you say it, can impact customer satisfaction
• Time for a chair check up?
• Ask the Experts: How can I sound more confident with customers?
• Service News: A monthly roundup . . .
• Good news
• When leaving your phone number
• Communicating via email with non-native English speakers
• Three rules for better listening
Discussion topics and activities for the June 2024 issue of Customer Communicator.To read more — login/sign up
• Old school service still has a place in the 21st century
• Civility and good manners never go out of fashion
• Share your service stories
• Service News: A monthly roundup . . .
• Ask the Experts: What are your workplace triggers?
• Good news . . .
• Help customers without correcting them
• Impress customers with a service-update
• Take notes to be a better listener
Discussion topics and activities for the May 2024 issue of Customer Communicator.
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Discussion topics and activities for the April 2024 issue of Customer Communicator.
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• Identify personality types for better service
• Four Cs of good communication
• Hello influencing, I’m conscientious
• Service News: A monthly roundup . . .
• Ask the Experts: How can I manage my time better?
• Good news
• Keep the office germ-free
• Write it like you say it
• Understanding the customer’s journey
• Remember to say “Thank you”
Discussion topics and activities for the March 2024 issue of Customer Communicator.
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• Breaking bad news to customers
• Manage your time and energy
• Breaking bad news to your boss
• Service News: A monthly roundup . . .
• Ask the Experts: What is your personal advice for breaking bad news to customers?
• Good news . . .
• Small steps to big goals
• Breathe for clarity
• I’ll have sprinkles
• Welcome complaints
Discussion topics and activities for the February 2024 issue of Customer Communicator.
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• Telephone Techniques: A checklist for the New Year
• Sharpen your tools for the New Year
• To encourage feedback, ask open-ended questions
• Service News: A monthly roundup . . .
• Ask the Experts: Things my mentors taught me
• Good news . . .
• Use care when asking customers to repeat themselves
• On-hold etiquette
• Celebrate small successes
• Don’t treat customers like numbers
• First names first
Discussion topics and activities for the January 2024 issue of Customer Communicator.
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