On-the-spot recognition provides a low cost, high impact way to recognize and reward employees for a job well done.
Now, the Customer Service Group’s Thank You Kit brings you everything you need to make on-the-spot recognition a part of your strategy for recognizing, rewarding, and motivating frontline staff.
Your kit includes a detailed guide to on-the-spot recognition; 25 high-quality thank you cards that you’ll be proud to give; 25 blank gift certificates; and a recognition log so that you can manage your program with ease. And it’s all packed in a convenient portfolio, so there’s no searching for materials when you need them.
At the heart of the Thank You Kit is the Recognition Guide. It will take you step by step through the process of setting up and running an effective on-the-spot recognition program.
Key sections include:
- Understanding why on-the-spot recognition works
- Determining what behaviors you will recognize and reward
- Selecting when, where, and how to recognize reps
- Writing the perfect thank-you note (includes guidelines and examples)
- Building on your thank-you notes with no-cost and low-cost gift ideas
Read the sample below to see how much useful information is packed into this brief booklet.
Using spot recognition
On-the-spot recognition programs are not a new idea. What is new is their increasing use in the customer contact center as an immediate, low cost, high impact way to recognize and reward employees for a job well done.
On-the-spot, or simply spot, recognition works for a number of reasons. First, immediate recognition of positive behaviors is one of the most powerful ways to reinforce those behaviors and to ensure that they will be repeated. In other words, to turn exceptional practices into standard practices.
Second, spot recognition creates an environment in which employees know their work and contributions are recognized and valued. And that creates a positive environment that fosters improved performance and employee loyalty.
And finally, spot recognition reinforces departmental and corporate standards and values and helps all employees incorporate these into their daily behaviors, not simply the person being recognized.
For a spot recognition program to be successful, it should provide:
- timely recognition
- public recognition
- motivation for all team members
- clear and easy-to-understand criteria for recognition
- meaningful, low-cost awards.
In the following pages we’ll cover each of these points and show you how to incorporate the materials in your Thank You Kit into your program for maximum success.
Thank You Cards
You’ll be proud to present these attractive, high-quality cards. Five different botanical designs are perfect for everyone on your team.
Sized to fit within your thank-you cards, the gift certificates have blank lines where you may write in the gift. (Don’t forget to consult the guide for no-cost, low-cost gift ideas.) Or if you prefer, include a gift card.
The log will make record keeping easy and ensure that your program is fair and equitable to all.
Everything in the Thank You Kit: the guide, cards, certificates, and log work together to help you boost morale and improve performance by recognizing and rewarding positive behaviors on the spot.
Keep the motivation going with refills for your Thank You Kit. To learn more, click here.