Description
Customer service training for in-house and remote reps. Keep them connected, motivated, and learning with Customer Communicator.
Every month, each of your reps receives the digital publication, Customer Communicator. Each issue is filled with skill-building articles, practical tips, advice from frontline reps, a self-quiz, and more. It’s the information reps need for ongoing skills training and reinforcement. And it’s always an interesting read.
Next, you’ll increase the value of Customer Communicator with your manager’s copy of SkillSharpener. It provides additional insights, discussion topics, and activities for your team meetings.
You’ll also have everything you need to recognize and reward your staff throughout the year with thank-you cards and certificates.
Learn more below.
Priced right for every budget
Your price is based on the number of reps on your team. If you have one through 10 reps the annual subscription price is just $240. For larger teams, add another $24 per rep. There is no better or more cost effective way to keep service skills sharp and morale high.
Insightful articles and quick refreshers
Customer Communicator covers essential service topics and provides timely insights into the changing service environment. Recent articles included:
- Turning complaints into opportunities
- Coping with empathy fatigue
- Handling difficult customers
- Using “concrete” language
- Delivering bad news without angering the customer
- Understanding the emotional side of service
- Reading between the lines for improved service, and more.
Make team meetings more meaningful
To get the most value from Customer Communicator, you’ll also receive your manager’s copy of SkillSharpener. It brings you additional insights, discussion topics, and exercises for meaningful team meetings.
Easy to distribute
On the first of each month, you’ll receive a document to share via email. That’s it. No set up. No new systems. No new procedures. Reps can read Customer Communicator online or print and read at convenient times and at their own pace.
Recognize and reward
In addition to keeping service skills sharp, you’ll receive everything you need to recognize and reward team members. Your Thank You Kit includes a brief recognition guide, thank you cards, and certificates. You’ll use them whenever you want to thank and encourage someone on your team. Mail them home or distribute in person.
The Thank You Kit is sold separately for $79.95 but it is yours free with your subscription to Customer Communicator.
Subscribe today and start this valuable resource working for your service team.
This simple, yet powerful tool will help you generate discussion about the current issue of Customer Communicator. It will reinforce key learning, surface gaps in understanding, and allow team members to share their experiences.
