Customer service training for in-house and remote reps. Keep them connected, motivated, and learning with Customer Communicator newsletter.
Here’s how it works:
Every month, you receive Customer Communicator to share with your team. In each issue they will find how-to articles, practical tips, tested techniques, and a self-quiz. It’s practical, information for ongoing customer service skills training and reinforcement.
Recent topics have included:
- Professional phone skills
- Coping with empathy fatigue
- Handling difficult customers
- Stress management
- Delivering bad news
- Time management, and more.
Your staff will read Customer Communicator right at their desks, at convenient times, and at their own pace.
You’ll also receive your manager’s copy of SkillSharpener. This simple, yet powerful tool will help you generate discussion about the current issue of Customer Communicator. Whether you are discussing the issue in person or via conference call or Zoom meeting, SkillSharpener will help you reinforce key learning, surface gaps in understanding, and allow team members to share their experiences.
Try this valuable customer service training tool now.