This free e-newsletter brings you tools, tips, and techniques for improving frontline customer service skills, rewarding excellence, and enhancing morale and motivation.
These are the techniques you’ll use and share with your frontline team. You’ll find tips for:
- Improving communication skills for in-person, phone, email, web, or social service.
- Enhancing service techniques such as service recovery, building rapport, problem solving, and setting expectations.
- Embracing a service focus through a positive attitude, stress management, team orientation, and more.
- Celebrating Customer Service Week, the annual recognition and team-building event for customer service professionals across the globe.
Sign up for Customer Service Bulletin today!