Customer Service Bulletin

This free e-newsletter brings you brief summaries of important tools, tips, and techniques from Customer Communicator newsletter.

These are the techniques you’ll use yourself, and share with your frontline team. You’ll find tips for:

  • Improving communication skills for in-person, phone, email, web, or social service.
  • Enhancing service techniques such as service recovery, building rapport, problem solving, and setting expectations.
  • Embracing a service focus through a positive attitude, stress management, team orientation, and more.

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