With Customer Communicator you can be sure your staff has the skills, motivation, and positive attitude needed to serve every customer with poise and professionalism.
Here’s how it works:
Every month, each of your reps receives their own copy of Customer Communicator. Each issue includes information they can use right away to improve their phone skills, handle difficult customers, listen effectively, handle stress, manage their time, and more.
Your staff will read Customer Communicator right at their desks, at convenient times, and at their own pace. Then, they’ll download the monthly Web Extras. These include articles, checklists, reminder cards, and more.
Each month you’ll also receive your manager’s copy of SkillSharpener. It’s a high-level view of what your team will be reading in the current issue of Customer Communicator. You’ll also find links to additional management-level material just for you.