With Customer Communicator you can be sure your staff has the skills, motivation, and positive attitude needed to serve every customer with poise and professionalism.
Here’s how it works:
Every month, each of your reps receives their own copy of Customer Communicator. Each issue includes information they can use right away to improve their phone skills, handle difficult customers, listen effectively, handle stress, manage their time, and more.
Best of all, your staff can read Customer Communicator right at their own desks, at convenient times, and at their own pace.
You’ll also receive your manager’s copy of SkillSharpener. It’s packed with hands-on training materials, which you can use to reinforce the monthly training in Customer Communicator.
You’ll find ideas for group discussions, team activities, role-plays, and more, all of which will help you bring new life and enthusiasm to your team meetings and daily routines.