Award-Winning Rep Shares Advice

February 16, 2018 — Customer Service Reps are often advised to treat each customer as their only customer. Shannon Butler, a customer service representative at Brenntag Southwest takes that advice literally because she has just one very large customer. But whether reps are working with one customer or one hundred, Butler’s advice in this month’s…To read more — login/sign up

Spotlight Award Winner

Shannon Butler
Customer service representative
Brenntag Southwest

Working as the dedicated rep for the company’s second largest customer can be daunting. Butler credits the support of her coworkers both within the service department and throughout the company for ensuring that the relationship runs smoothly. “We take teamwork very seriously here,” she says.

Learn more about the award

Intergenerational Work Tips

February 1, 2018 — In some organizations, there may be as many as five generations interacting in the service center, and they all have different needs, attitudes, beliefs, and behaviors. “It is important to understand these generational differences, because everyone comes to the party with a different set of expectations,” says Meagan Johnson, “and the…To read more — login/sign up

February 2018

Help your reps understand and appreciate generational differences — This month author Meagan Johnson discussed generational differences in the workplace. Below she shares additional resources.

  • The video below of Generations, Inc. co-authors Meagan, and her father, Larry Johnson speaking about generational traits.
  • A blog post by Meagan Johnson which discusses generational issues in the workplace.

Service Resolutions: It’s Never Too Late

January 18, 2018 — It’s January 18 and many of us have already abandoned our New Year’s resolutions. But never fear, it’s not too late to inspire your service team to rethink their resolutions with these suggestions from the pages of Customer Communicator newsletter. Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service that Sparkles suggests a resolution that…To read more — login/sign up