Customer Communicator

The Customer Communicator, December 2022

December 1, 2022

By Sarah Benardos Customer Communicator

Reduce call-backs for improved customer service
Top 5 qualities for service success
Answer tomorrow’s questions today
Pop Quiz
Service News: A monthly roundup ...
Ask the Experts: How to cope with constant change
Holiday etiquette
Watch your language in conflict discussions
What makes on-hold messages so annoying?
Sometimes you just have to stop talking

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SkillSharpener, December 2022

December 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the December 2022 issue of Custo m er Communicator.

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The Customer Communicator, November 2022

November 1, 2022

By Sarah Benardos Customer Communicator

Learn to diffuse difficult customers
Three tips for a meaningful apology
Ask the Experts: What makes a great team player?
Tell the customer what you are doing
Create your own motivation archive
Remember courtesy when writing
Listen to the whole story
Keep on celebrating

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SkillSharpener, November 2022

November 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the November 2022 issue of Custo m er Communicator.

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The Customer Communicator, October 2022

October 1, 2022

By Sarah Benardos Customer Communicator

What do your customers really want? They want it all!
Getting ready for the holiday crunch
Avoid unrealistic expectations by explaining exceptions
Ask the Experts: Tips for keeping cool when tempers are hot
Are you contributing to the eddy effect?
Paraphrase customer concerns
Four ways to avoid being a casualty of change
Form a stress support group
Congratulate yourself, you deserve it

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SkillSharpener, October 2022

October 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the October 2022 issue of Custo m er Communicator.

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The Customer Communicator, September 2022

September 1, 2022

By Sarah Benardos Customer Communicator

Flex your communication style for better service
Manage stress on the spot
Don’t forget empathy
Service News: A monthly roundup ...
Ask the Experts: The fine points of call escalation
Stay focused on the customer
Mirroring works in email too
What if you have to call a customer back?
Build your decision-making skills
Anticipate customer needs

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SkillSharpener, September 2022

September 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the September 2022 issue of Custo m er Communicator.

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The Customer Communicator, August 2022

August 1, 2022

By Sarah Benardos Customer Communicator

Understanding the value of delivering great customer service
Get your voice in sync
Service News: A monthly roundup ...
Ask the Experts: I dread questions that I can’t answer. What’s the solution?
Fine tuning your voice
Increase your comfort at work, enjoy the benefits all day
Dealing with departmental conflict
Find a way to agree

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SkillSharpener, August 2022

August 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the August 2022 issue of Customer Communicator.

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CUSTOMER
SERVICE GROUP

The Customer Communicator, December 2022

SkillSharpener, December 2022

The Customer Communicator, November 2022

SkillSharpener, November 2022

The Customer Communicator, October 2022

SkillSharpener, October 2022

The Customer Communicator, September 2022

SkillSharpener, September 2022

The Customer Communicator, August 2022

SkillSharpener, August 2022

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