Customer Communicator



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SkillSharpener, January 2022

January 1, 2022

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Discussion topics and activities for the January 2022 issue of tomerservicegroup.com/2022/01/01/the-customer-communicator-january-2022/">Customer Communicator.

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The Customer Communicator, January 2022

January 1, 2022

• The role of body language in customer service

• Houseplants offer many benefits

• Practice a calming breath

• Service News: A monthly roundup ...

• Ask the Experts: What’s Ahead in 2022?

• Cutting off the chatty customer

• Are you a welcomer?

• Bring your dog to work, or bring your work to your dog

• New Year’s resolutions, be realistic!

• Treat each call as the start of a relationship

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The Customer Communicator, December 2021

December 1, 2021

• For the best customer service, just say “YES”

• Get crafty to reduce holiday stress

• Exercise: Try your hand at the negative-positive switch

• Ask the Panel: Managing priorities during busy times

• Heading back to the office? Be a good neighbor

• Three habits of bad listeners

• Watch your words in email and chat

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SkillSharpener, December 2021

December 1, 2021

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Discussion topics and activities for the December 2021 issue of tomerservicegroup.com/2021/12/01/the-customer-communicator-december-2021/">Customer Communicator.

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The Customer Communicator, November 2021

November 1, 2021

• Choosing the right words boosts customer satisfaction

• Take a mini-vacation to relieve stress

• Service News: A monthly roundup ...

• Exercise: Shift your language to satisfy customers

• Ask the Panel: How can I reduce my talk time?

• Breaking bad news to customers? 

• “What’s that in the road, a head?”

• Get to know internal “suppliers”

• Make friends by building bridges

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SkillSharpener, November 2021

November 1, 2021

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Discussion topics and activities for the November 2021 issue of tomerservicegroup.com/2021/11/01/the-customer-communicator-november-2021/">Customer Communicator.

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The Customer Communicator, October 2021

October 1, 2021

• Turning complaints into opportunities

• Recognizing the value of service

• Getting the apology right

• Pop Quiz

• Service News: A monthly roundup ...

• Ask the Panel: What can we do when a teammate doesn’t pull her weight?

• Where is he coming from?

• Try improv to improve rapport

• Tips for polite and proper email

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SkillSharpener, October 2021

October 1, 2021

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Discussion topics and activities for the October 2021 issue of tomerservicegroup.com/2021/10/01/the-customer-communicator-october-2021/">Customer Communicator.

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The Customer Communicator, September 2021

September 1, 2021

• Shared communication styles build strong relationships

• Shift your style for better service

• Keep conversations stress free

• Pop Quiz

Service News: A monthly roundup ...

• Ask the Panel: What metrics should I be tracking?

More than a number

Try using the Golden Pause

Convey confidence as you buy time

Is a difficult customer ruining your day?

Try teaching

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SkillSharpener September 2021

September 1, 2021

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Discussion topics and activities for the September 2021 issue of tomerservicegroup.com/2021/09/01/the-customer-communicator-september-2021/">Customer Communicator.

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