Customer Communicator


Customer Communicator, January 2023

January 1, 2023

• Inflation shines spotlight on importance of customer service
• Resolve to eliminate “toxic talk” in the New Year
• Service News: A monthly roundup ...
• Ask the Experts: How to address customers
• “Let me speak to your manager”
• Avoid mouth noises 
• Make customers’ time a priority
• Service recovery via social media
• What not to do when a customer complains

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