Customer Communicator, July 2021
July 1, 2021
- Are you asking the right questions in the right way
- Paraphrase to build customer rapport
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: How do you cope with office drama?
- Finding the positive
- Working with non-native speakers
- Time management know how
- Take a brain break
- What’s your pet portrait?
- SkillSharpener
SkillSharpener, July 2021
July 1, 2021
Discussion topics and activities for the July 2021 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, June 2021
June 1, 2021
- When service takes on the added role of sales
- Welcome back to the office!
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: How can I get to know my customers?
- Resolving conflicts with customers
- Briefly, now
- Warm up your workplace
- Encourage complaints
- Lessons from nature
- Tough calls first
- SkillSharpener
SkillSharpener, June 2021
June 1, 2021
Discussion topics and activities for the June 2021 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, May 2021
May 1, 2021
- Try using "reverse paraphrasing" to aid understanding
- 9 Ways to stay on top of your game
- More tip s for improving concentration
- Pop Quiz
- Monthly highlights
- Ask the Panel: How can I get more out of Zoom meetings?
- Refreshers and quick tips
- Connecting via voicemail
- List your not-to-dos
- Keep your energy and emotions positive throughout the day
- SkillSharpener
SkillSharpener, May 2021
May 1, 2021
Discussion topics and activities for the May 2021 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, April 2021
April 1, 2021
- Stop procrastination — now
- 4 Ways to turn around your tough customers
- Pop Quiz
- Research suggests service is more important than ever
- Ask the panel: How can I build better rapport with customers?
- Create your own success file
- Apologize: Just do it
- Find a way to agree with your customer
- SkillSharpener
SkillSharpener, April 2021
April 1, 2021
Discussion topics and activities for the April 2021 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, March 2021
March 1, 2021
- Are you prepared for these customer service problems?
- Prevent repetitive strain injuries
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: What’s the most important lesson you’ve learned during the pandemic?
- Do you start each day deliberately?
- Unpack customer expectations
- Tap into the energy of enthusiasm
- Personal touch means a lot
- Make your customers feel at home
- SkillSharpener
SkillSharpener, March 2021
March 1, 2021
Discussion topics and activities for the March 2021 issue of Customer Communicator.
To read more — login/sign up