Customer Communicator


Customer Communicator, October 2020

October 1, 2020
  • Try reading between the lines for improved customer satisfaction 
  • When the world turns upside down, frontline reps are there to help
  • Pop Quiz
  • Practice makes perfect
  • Service News: A monthly roundup
  • Frontline Spotlight: Millions of pens keep this rep on her toes
  • Four steps to turn down the HEAT
  • Watch the clock to work smarter
  • Use empathy to keep the customer connected
  • Heard on Twitter
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SkillSharpener, August 2020

August 1, 2020

1. Insights into the emotional aspects of serving customers.

2. A rep spotlight featuring Patrick Petrousian. Patrick stresses the role that everyone on the service team plays in problem-solving and creating a positive atmosphere.

3. Refreshers and quick tips including: Cautions about avoiding trigger words and providing too much information. 

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SkillSharpener, July 2020

July 1, 2020
  1. Five tips for successfully working from home. Plus insights on creating a comfortable home office.
  2. Inspiring stories from the panelists on how they are getting through the pandemic.
  3. Refreshers and quick tips including: A technique for dealing with abusive customers and six bad habits to avoid when listening.
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SkillSharpener, June 2020

June 1, 2020
  1. Insights and techniques for incorporating more questions into your service style.
  2.  A Q&A on building rapport. This month, current and former panelists share their best tips for developing this important skill.
  3. Quick tips and refreshers including: How to get your email read, increasing your empathy quotient, and more.
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