Customer Communicator, April 2024 April 1, 2024 By Sarah Benardos Customer Communicator Be a good neighbor Keep your emotions under control Email can trigger emotions too Service News: A monthly roundup . . . Ask the Experts: Can an acronym improve service? Good news Watch your tone in written communication Consider soft question selling Cut down on follow up Pass on that coffee To read more — login/sign up
SkillSharpener, April 2024 April 1, 2024 By Sarah Benardos Skillsharpener Discussion topics and activities for the April 2024 issue of Customer Communicator. To read more — login/sign up
Customer Communicator, March 2024 March 1, 2024 By Sarah Benardos Customer Communicator • Identify personality types for better service• Four Cs of good communication• Hello influencing, I’m conscientious• Service News: A monthly roundup . . . • Ask the Experts: How can I manage my time better?• Good news• Keep the office germ-free• Write it like you say it• Understanding the customer’s journey• Remember to say “Thank you” To read more — login/sign up
SkillSharpener, March 2024 March 1, 2024 By Sarah Benardos Skillsharpener Discussion topics and activities for the March 2024 issue of Customer Communicator. To read more — login/sign up
Customer Communicator, February 2024 February 1, 2024 By Sarah Benardos Customer Communicator • Breaking bad news to customers• Manage your time and energy• Breaking bad news to your boss• Service News: A monthly roundup . . .• Ask the Experts: What is your personal advice for breaking bad news to customers?• Good news . . . • Small steps to big goals• Breathe for clarity• I’ll have sprinkles• Welcome complaints To read more — login/sign up
SkillSharpener, February 2024 February 1, 2024 By Sarah Benardos Skillsharpener Discussion topics and activities for the February 2024 issue of Customer Communicator. To read more — login/sign up
Customer Communicator, January 2024 January 1, 2024 By Sarah Benardos Customer Communicator • Telephone Techniques: A checklist for the New Year• Sharpen your tools for the New Year• To encourage feedback, ask open-ended questions• Service News: A monthly roundup . . . • Ask the Experts: Things my mentors taught me• Good news . . . • Use care when asking customers to repeat themselves• On-hold etiquette• Celebrate small successes• Don’t treat customers like numbers• First names first To read more — login/sign up
SkillSharpener, January 2024 January 1, 2024 By Sarah Benardos Skillsharpener Discussion topics and activities for the January 2024 issue of Customer Communicator. To read more — login/sign up
Customer Communicator, December 2023 December 1, 2023 By Sarah Benardos Customer Communicator • Dealing with difficult customers• Tips for working with the hearing impaired• Be prepared for the difficult caller• Service News: A monthly roundup ...• Ask the Experts: Things my customers taught me• Good news• Keep a positive attitude• Watch your language in conflict discussions• Avoid trigger words• Show sincere enthusiasm• Best email tip ever To read more — login/sign up
SkillSharpener, December 2023 December 1, 2023 By Sarah Benardos Skillsharpener Discussion topics and activities for the December 2023 issue of Customer Communicator. To read more — login/sign up