Customer Communicator


The Customer Communicator, July 2022

July 1, 2022

• It may be time to re-think your style for better customer service

• Rising above rudeness 

• Projecting confidence over the phone

• Service News: A monthly roundup ...

• Ask the Experts: How should I handle unexpected background noise?

• Four tips for better cross-selling

• Set goals for the next half of the year

• Build confidence with customers

• Add kindness to your service

• Use email as a phone courtesy tool

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The Customer Communicator, May 2022

May 1, 2022

• Stop mumbling and more tips for better customer communication

• Spring cleaning your home office

• Service Note: The classic mirror technique

• A monthly roundup...

• How can you tell a customer that they are wrong and still maintain a positive relationship?

• Five ways to show your empathy

• Doodling isn’t so bad after all

• Peel the anger onion

• Stop stepping on sentences

• How positive is your attitude?

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The Customer Communicator, March 2022

March 1, 2022

• Lessons in de-escalating difficult calls

• Delivering bad news

• Use reflective language to connect with customers

• Service News: A monthly roundup ...

• Ask the Experts: How can I answer nosy questions without offending the customer?

• First impressions matter

• Add a deadline to messages

• Avoid using in-house jargon with customers

• Getting back to the subject

• The law of attraction: Positive thoughts

• Postpone aggravation with pen and paper

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