Customer Communicator


Customer Communicator, March 2021

March 1, 2021
  • Are you prepared for these customer service problems?
  • Prevent repetitive strain injuries 
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: What’s the most important lesson you’ve learned during the pandemic?
  • Do you start each day deliberately?
  • Unpack customer expectations
  • Tap into the energy of enthusiasm
  • Personal touch means a lot
  • Make your customers feel at home
To read more — login/sign up

SkillSharpener, February 2021

February 1, 2021
  1. Four steps to improved vocal skills. For many people on your team this will provide reinforcement of the basic speech habits, which are essential for frontline reps.
  2. A Q&A on team morale. Often the most successful efforts are those led by reps themselves. 
  3. Quick tips and refreshers including: The pitfalls of negative self-talk, understanding one’s role in team meetings, and more.
To read more — login/sign up