SkillSharpener, January 2022
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Discussion topics and activities for the January 2022 issue of tomerservicegroup.com/2022/01/01/the-customer-communicator-january-2022/">Customer Communicator.
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• The role of body language in customer service
• Houseplants offer many benefits
• Practice a calming breath
• Service News: A monthly roundup ...
• Ask the Experts: What’s Ahead in 2022?
• Cutting off the chatty customer
• Are you a welcomer?
• Bring your dog to work, or bring your work to your dog
• New Year’s resolutions, be realistic!
• Treat each call as the start of a relationship
To read more — login/sign upThe Customer Communicator, December 2021
• For the best customer service, just say “YES”
• Get crafty to reduce holiday stress
• Exercise: Try your hand at the negative-positive switch
• Ask the Panel: Managing priorities during busy times
• Heading back to the office? Be a good neighbor
• Three habits of bad listeners
• Watch your words in email and chat
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SkillSharpener, December 2021
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Discussion topics and activities for the December 2021 issue of tomerservicegroup.com/2021/12/01/the-customer-communicator-december-2021/">Customer Communicator.
To read more — login/sign upThe Customer Communicator, November 2021
• Choosing the right words boosts customer satisfaction
• Take a mini-vacation to relieve stress
• Service News: A monthly roundup ...
• Exercise: Shift your language to satisfy customers
• Ask the Panel: How can I reduce my talk time?
• Breaking bad news to customers?
• “What’s that in the road, a head?”
• Get to know internal “suppliers”
• Make friends by building bridges
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SkillSharpener, November 2021
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Discussion topics and activities for the November 2021 issue of tomerservicegroup.com/2021/11/01/the-customer-communicator-november-2021/">Customer Communicator.
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• Turning complaints into opportunities
• Recognizing the value of service
• Getting the apology right
• Pop Quiz
• Service News: A monthly roundup ...
• Ask the Panel: What can we do when a teammate doesn’t pull her weight?
• Where is he coming from?
• Try improv to improve rapport
• Tips for polite and proper email
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SkillSharpener, October 2021
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Discussion topics and activities for the October 2021 issue of tomerservicegroup.com/2021/10/01/the-customer-communicator-october-2021/">Customer Communicator.
To read more — login/sign upThe Customer Communicator, September 2021
• Shared communication styles build strong relationships
• Shift your style for better service
• Keep conversations stress free
• Pop Quiz
• Service News: A monthly roundup ...
• Ask the Panel: What metrics should I be tracking?
• More than a number
• Try using the Golden Pause
• Convey confidence as you buy time
• Is a difficult customer ruining your day?
• Try teaching
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SkillSharpener September 2021
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Discussion topics and activities for the September 2021 issue of tomerservicegroup.com/2021/09/01/the-customer-communicator-september-2021/">Customer Communicator.
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