Customer Communicator


The Customer Communicator, March 2022

March 1, 2022
  • Lessons in de-escalating difficult calls
  • Delivering bad news
  • Use reflective language to connect with customers
  • Service News: A monthly roundup ...
  • Ask the Experts: How can I answer nosy questions without offending the customer?
  • First impressions matter
  • Add a deadline to messages
  • Avoid using in-house jargon with customers
  • Getting back to the subject
  • The law of attraction: Positive thoughts
  • Postpone aggravation with pen and paper
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The Customer Communicator, January 2022

January 1, 2022
  • The role of body language in customer service
  • Houseplants offer many benefits
  • Practice a calming breath
  • Service News: A monthly roundup ...
  • Ask the Experts: What’s Ahead in 2022?
  • Cutting off the chatty customer
  • Are you a welcomer?
  • Bring your dog to work, or bring your work to your dog
  • New Year’s resolutions, be realistic!
  • Treat each call as the start of a relationship
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