Customer Communicator


Customer Communicator, August 2023

August 1, 2023
  • What should you do when a coworker mishandles a customer call?
  • Make the most of video meetings
  • Take a time-out for clarification
  • Service News: A monthly roundup ...
  • Ask the Experts: How do you define customer service?
  • Relieve stress and unleash creativity
  • Do you have an “Aloha attitude”?
  • It’s who you thank 
  • Patience is a skill
  • Be accessible to customers
To read more — login/sign up

Customer Communicator, July 2023

July 1, 2023
  • Answering tricky customer questions in the moment
  • Tame your inbox 
  • It’s okay to not know the answer 
  • Service News: A monthly roundup ...
  • Ask the Experts: What can I do when I can’t take a break?
  • Good News
  • Don’t compete — Communicate
  • Don’t let cranky customers drag you down
  • Understanding empathy
  • Put a time limit on problem-solving efforts
  • Speak lower and slower
To read more — login/sign up

Customer Communicator, June 2023

June 1, 2023

• 6 ways to amaze your customers
• Take Four: Beat stress
• Service News: A monthly roundup ...
• Ask the experts: How can I ask customers to wait without angering them?
• Your moment of positivity
• Consequences of working night shifts
• Use ‘feeling’ language to calm customers
• “Take one for the team” and other metaphors
• Hoteling tip: Be kind to officemates
• Email service tip

To read more — login/sign up

Customer Communicator, May 2023

May 1, 2023

• Positive words go a long way in customer service
• Play nice at work
• Replace these negative words 
• Service News: A monthly roundup ...
• Ask the Experts: What’s the best way to handle an unfriendly customer service policy
• Avoid these “common” service mistakes
• Sharpen your senior skills
• Do customers trust you?

To read more — login/sign up