The Customer Communicator, April 2022
April 1, 2022
- Maintain your energy and enthusiasm throughout the day
- Sharing your energy
- Pop Quiz
- Service News: A monthly roundup ...
- Ask the Experts: How can I get customers to reply in a timely way?
- Are you a hoarder?
- LOL with your friends
- Hope for the best, prepare for the worst
SkillSharpener, April 2022
April 1, 2022
Discussion topics and activities for the April 2022 issue of Customer Communicator.
The Customer Communicator, March 2022
March 1, 2022
- Lessons in de-escalating difficult calls
- Delivering bad news
- Use reflective language to connect with customers
- Service News: A monthly roundup ...
- Ask the Experts: How can I answer nosy questions without offending the customer?
- First impressions matter
- Add a deadline to messages
- Avoid using in-house jargon with customers
- Getting back to the subject
- The law of attraction: Positive thoughts
- Postpone aggravation with pen and paper
SkillSharpener, March 2022
March 1, 2022
Discussion topics and activities for the March 2022 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, February 2022
February 1, 2022
- Serving diverse and multicultural customers
- Negative day, positive attitude
- Say it simply
- Service News: A monthly roundup ...
- Ask the Experts: How can I get past WFH fatigue?
- A quick warm-up technique
- Treat customers like lifetime partners
- When all else fails, have a SODA
- Sharing a customer’s grief
SkillSharpener, February 2022
February 1, 2022
Discussion topics and activities for the February 2022 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, January 2022
January 1, 2022
- The role of body language in customer service
- Houseplants offer many benefits
- Practice a calming breath
- Service News: A monthly roundup ...
- Ask the Experts: What’s Ahead in 2022?
- Cutting off the chatty customer
- Are you a welcomer?
- Bring your dog to work, or bring your work to your dog
- New Year’s resolutions, be realistic!
- Treat each call as the start of a relationship
SkillSharpener, January 2022
January 1, 2022
Discussion topics and activities for the January 2022 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, December 2021
December 1, 2021
- For the best customer service, just say “YES”
- Get crafty to reduce holiday stress
- Exercise: Try your hand at the negative-positive switch
- Ask the Panel: Managing priorities during busy times
- Heading back to the office? Be a good neighbor
- Three habits of bad listeners
- Watch your words in email and chat
SkillSharpener, December 2021
December 1, 2021
Discussion topics and activities for the December 2021 issue of Customer Communicator.
To read more — login/sign up