Customer Communicator, June 2023 June 1, 2023 By Sarah Benardos Customer Communicator • 6 ways to amaze your customers• Take Four: Beat stress• Service News: A monthly roundup ...• Ask the experts: How can I ask customers to wait without angering them?• Your moment of positivity• Consequences of working night shifts• Use ‘feeling’ language to calm customers• “Take one for the team” and other metaphors• Hoteling tip: Be kind to officemates• Email service tip To read more — login/sign up
SkillSharpener, June 2023 June 1, 2023 By Sarah Benardos Skillsharpener Discussion topics and activities for the June 2023 issue of Customer Communicator. To read more — login/sign up
SkillSharpener, May 2023 May 1, 2023 By Sarah Benardos Skillsharpener Discussion topics and activities for the May 2023 issue of Customer Communicator. To read more — login/sign up
Customer Communicator, May 2023 May 1, 2023 By Sarah Benardos Customer Communicator • Positive words go a long way in customer service• Play nice at work• Replace these negative words • Service News: A monthly roundup ...• Ask the Experts: What’s the best way to handle an unfriendly customer service policy• Avoid these “common” service mistakes• Sharpen your senior skills• Do customers trust you? To read more — login/sign up
Customer Communicator, April 2023 April 1, 2023 By Sarah Benardos Customer Communicator • Say it like you mean it — Five ways to sound more professional and confident • Learn how to think more positively • Get the most benefit from reading out loud • Ask the Experts: How should I handle last minute requests? • Service News: A monthly roundup ... • Deal with arguments by avoiding them • Use “mindfulness” to ease stress • When in doubt, try the Bulletin Board Test • Build rapport with humor • Responding to praise To read more — login/sign up
SkillSharpener, April 2023 April 1, 2023 By Sarah Benardos Skillsharpener Discussion topics and activities for the April 2023 issue of Customer Communicator. To read more — login/sign up
SkillSharpener, March 2023 March 1, 2023 By Sarah Benardos Skillsharpener Discussion topics and activities for the March 2023 issue of Customer Communicator. To read more — login/sign up
Customer Communicator, March 2023 March 1, 2023 By Sarah Benardos Customer Communicator • What does science tells us about great service? • Relax on your commute • Share the same words • Service News: A monthly roundup ...• Ask the Experts: How to deal with impatient, rude, and angry customers? • Customer communicator • Add a deadline to phone messages • Postpone aggravation with pen and paper • Stamp out toxic talk To read more — login/sign up