Customer Communicator


Customer Communicator, October 2023

October 1, 2023

ā€¢ Working with emotional, excitable, temperamental customers
ā€¢ Plan now for the coming crunch
ā€¢ More ways to calm a flooding customer
ā€¢ Service News:Ā  A monthly roundup ...
ā€¢ Ask the Experts: Is it possible to over-thank a customer?
ā€¢ Good News
ā€¢ Preserve your strength and focus
ā€¢ Paraphrase when necessary
ā€¢ When things go wrong . . .
ā€¢ Eliminating cultural missteps

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Customer Communicator, August 2023

August 1, 2023
  • What should you do when a coworker mishandles a customer call?
  • Make the most of video meetings
  • Take a time-out for clarification
  • Service News: A monthly roundup ...
  • Ask the Experts: How do you define customer service?
  • Relieve stress and unleash creativity
  • Do you have an ā€œAloha attitudeā€?
  • Itā€™s who you thank 
  • Patience is a skill
  • Be accessible to customers
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Customer Communicator, July 2023

July 1, 2023
  • Answering tricky customer questions in the moment
  • Tame your inbox 
  • Itā€™s okay to not know the answer 
  • Service News: A monthly roundup ...
  • Ask the Experts: What can I do when I canā€™t take a break?
  • Good News
  • Donā€™t compete ā€” Communicate
  • Donā€™t let cranky customers drag you down
  • Understanding empathy
  • Put a time limit on problem-solving efforts
  • Speak lower and slower
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Customer Communicator, June 2023

June 1, 2023

ā€¢ 6 ways to amaze your customers
ā€¢ Take Four: Beat stress
ā€¢ Service News: A monthly roundup ...
ā€¢ Ask the experts: How can I ask customers to wait without angering them?
ā€¢ Your moment of positivity
ā€¢ Consequences of working night shifts
ā€¢ Use ā€˜feelingā€™ language to calm customers
ā€¢ ā€œTake one for the teamā€ and other metaphors
ā€¢ Hoteling tip: Be kind to officemates
ā€¢ Email service tip

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