Customer Communicator

• The value of emphasis
• New year: New goals
• An email is not a text
• Service News: A monthly roundup . . .
• The value of good posture
• Give customers a verbal receipt 
• It’s customer logic
• Do’s and don’ts of hold

• Treat every customer like a star
• Winter wellness
• The two most dreaded words 
• Service News: A monthly roundup . . . 
• How to stay energized at work
• The ultimate report card
• Listening attentively to respond appropriately 
• Are you a sender or a receiver?  

• The fine art of clarifying questions
• Surviving the holidays
• Open vs. closed questions, timing is important
• Service News: A monthly roundup ...
• How can I recover from a mistake?
• Handling the abusive caller
• When you can’t do what the customer wants
• Syncing up with customers