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Customer Communicator

The Customer Communicator, September 2022

September 1, 2022

By Sarah Benardos Customer Communicator

Flex your communication style for better service
Manage stress on the spot
Don’t forget empathy
Service News: A monthly roundup ...
Ask the Experts: The fine points of call escalation
Stay focused on the customer
Mirroring works in email too
What if you have to call a customer back?
Build your decision-making skills
Anticipate customer needs

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SkillSharpener, September 2022

September 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the September 2022 issue of Custo m er Communicator.

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The Customer Communicator, August 2022

August 1, 2022

By Sarah Benardos Customer Communicator

Understanding the value of delivering great customer service
Get your voice in sync
Service News: A monthly roundup ...
Ask the Experts: I dread questions that I can’t answer. What’s the solution?
Fine tuning your voice
Increase your comfort at work, enjoy the benefits all day
Dealing with departmental conflict
Find a way to agree

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SkillSharpener, August 2022

August 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the August 2022 issue of Customer Communicator.

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The Customer Communicator, July 2022

July 1, 2022

By Sarah Benardos Customer Communicator

It may be time to re-think your style for better customer service
Rising above rudeness
Projecting confidence over the phone
Service News: A monthly roundup ...
Ask the Experts: How should I handle unexpected background noise?
Four tips for better cross-selling
Set goals for the next half of the year
Build confidence with customers
Add kindness to your service
Use email as a phone courtesy tool

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SkillSharpener, July 2022

July 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the July 2022 issue of Customer Communicator.

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The Customer Communicator, June 2022

June 1, 2022

By Sarah Benardos Customer Communicator

Recovering from errors, oversights, slip-ups, and fails
Watch your language to reduce stress
The service recovery paradox
Ask the Experts: How can I speed up calls with chatty customers?
The fine art of disengaging
Make the most of meetings
Add a small personal touch
The customer is not always right
Avoid these killer phrases

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SkillSharpener, June 2022

June 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the June 2022 issue of Customer Communicator.

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The Customer Communicator, May 2022

May 1, 2022

By Sarah Benardos Customer Communicator

Stop mumbling and more tips for better customer communication
Spring cleaning your home office
Service Note: The classic mirror technique
A monthly roundup...
How can you tell a customer that they are wrong and still maintain a positive relationship?
Five ways to show your empathy
Doodling isn’t so bad after all
Peel the anger onion
Stop stepping on sentences
How positive is your attitude?

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SkillSharpener, May 2022

May 1, 2022

By Sarah Benardos Skillsharpener

Discussion topics and activities for the May 2022 issue of Customer Communicator.

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