The Customer Communicator, February 2022
February 1, 2022
- Serving diverse and multicultural customers
- Negative day, positive attitude
- Say it simply
- Service News: A monthly roundup ...
- Ask the Experts: How can I get past WFH fatigue?
- A quick warm-up technique
- Treat customers like lifetime partners
- When all else fails, have a SODA
- Sharing a customer’s grief
SkillSharpener, February 2022
February 1, 2022
Discussion topics and activities for the February 2022 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, January 2022
January 1, 2022
- The role of body language in customer service
- Houseplants offer many benefits
- Practice a calming breath
- Service News: A monthly roundup ...
- Ask the Experts: What’s Ahead in 2022?
- Cutting off the chatty customer
- Are you a welcomer?
- Bring your dog to work, or bring your work to your dog
- New Year’s resolutions, be realistic!
- Treat each call as the start of a relationship
SkillSharpener, January 2022
January 1, 2022
Discussion topics and activities for the January 2022 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, December 2021
December 1, 2021
- For the best customer service, just say “YES”
- Get crafty to reduce holiday stress
- Exercise: Try your hand at the negative-positive switch
- Ask the Panel: Managing priorities during busy times
- Heading back to the office? Be a good neighbor
- Three habits of bad listeners
- Watch your words in email and chat
SkillSharpener, December 2021
December 1, 2021
Discussion topics and activities for the December 2021 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, November 2021
November 1, 2021
- Choosing the right words boosts customer satisfaction
- Take a mini-vacation to relieve stress
- Service News: A monthly roundup ...
- Exercise: Shift your language to satisfy customers
- Ask the Panel: How can I reduce my talk time?
- Breaking bad news to customers?
- “What’s that in the road, a head?”
- Get to know internal “suppliers”
- Make friends by building bridges
SkillSharpener, November 2021
November 1, 2021
Discussion topics and activities for the November 2021 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator October 2021
October 1, 2021
- Turning complaints into opportunities
- Recognizing the value of service
- Getting the apology right
- Pop Quiz
- Service News: A monthly roundup ...
- Ask the Panel: What can we do when a teammate doesn’t pull her weight?
- Where is he coming from?
- Try improv to improve rapport
- Tips for polite and proper email
SkillSharpener, October 2021
October 1, 2021
Discussion topics and activities for the October 2021 issue of Customer Communicator.
To read more — login/sign up