The Customer Communicator, September 2022
September 1, 2022

- Flex your communication style for better service
- Manage stress on the spot
- Don’t forget empathy
- Service News: A monthly roundup ...
- Ask the Experts: The fine points of call escalation
- Stay focused on the customer
- Mirroring works in email too
- What if you have to call a customer back?
- Build your decision-making skills
- Anticipate customer needs