Customer Communicator

The Customer Communicator, January 2022

January 1, 2022
  • The role of body language in customer service
  • Houseplants offer many benefits
  • Practice a calming breath
  • Service News: A monthly roundup ...
  • Ask the Experts: What’s Ahead in 2022?
  • Cutting off the chatty customer
  • Are you a welcomer?
  • Bring your dog to work, or bring your work to your dog
  • New Year’s resolutions, be realistic!
  • Treat each call as the start of a relationship
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The Customer Communicator, November 2021

November 1, 2021
  • Choosing the right words boosts customer satisfaction
  • Take a mini-vacation to relieve stress
  • Service News: A monthly roundup ...
  • Exercise: Shift your language to satisfy customers
  • Ask the Panel: How can I reduce my talk time?
  • Breaking bad news to customers?
  • “What’s that in the road, a head?”
  • Get to know internal “suppliers”
  • Make friends by building bridges
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