Home » Categories » Customer Communicator

Customer Communicator

Customer Communicator, July 2021

July 1, 2021

By Sarah Benardos Customer Communicator

Are you asking the right questions in the right way
Paraphrase to build customer rapport
Pop Quiz
Service News: A monthly roundup
Ask the Panel: How do you cope with office drama?
Finding the positive
Working with non-native speakers
Time management know how
Take a brain break
What’s your pet portrait?
SkillSharpener

To read more — login/sign up

SkillSharpener, July 2021

July 1, 2021

By Sarah Benardos Skillsharpener

Discussion topics and activities for the July 2021 issue of Customer Communicator.

To read more — login/sign up

Customer Communicator, June 2021

June 1, 2021

By Sarah Benardos Customer Communicator

When service takes on the added role of sales
Welcome back to the office!
Pop Quiz
Service News: A monthly roundup
Ask the Panel: How can I get to know my customers?
Resolving conflicts with customers
Briefly, now
Warm up your workplace
Encourage complaints
Lessons from nature
Tough calls first
SkillSharpener

To read more — login/sign up

SkillSharpener, June 2021

June 1, 2021

By Sarah Benardos Skillsharpener

Discussion topics and activities for the June 2021 issue of Customer Communicator.

To read more — login/sign up

Customer Communicator, May 2021

May 1, 2021

By Sarah Benardos Customer Communicator

Try using "reverse paraphrasing" to aid understanding
9 Ways to stay on top of your game
More tip s for improving concentration
Pop Quiz
Monthly highlights
Ask the Panel: How can I get more out of Zoom meetings?
Refreshers and quick tips
Connecting via voicemail
List your not-to-dos
Keep your energy and emotions positive throughout the day
SkillSharpener

To read more — login/sign up

SkillSharpener, May 2021

May 1, 2021

By Sarah Benardos Skillsharpener

Discussion topics and activities for the May 2021 issue of Customer Communicator.

To read more — login/sign up

Customer Communicator, April 2021

April 1, 2021

By Sarah Benardos Customer Communicator

Stop procrastination — now
4 Ways to turn around your tough customers
Pop Quiz
Research suggests service is more important than ever
Ask the panel: How can I build better rapport with customers?
Create your own success file
Apologize: Just do it
Find a way to agree with your customer
SkillSharpener

To read more — login/sign up

SkillSharpener, April 2021

April 1, 2021

By Sarah Benardos Skillsharpener

Discussion topics and activities for the April 2021 issue of Customer Communicator.

To read more — login/sign up

Customer Communicator, March 2021

March 1, 2021

By Sarah Benardos Customer Communicator

Are you prepared for these customer service problems?
Prevent repetitive strain injuries
Pop Quiz
Service News: A monthly roundup
Ask the Panel: What’s the most important lesson you’ve learned during the pandemic?
Do you start each day deliberately?
Unpack customer expectations
Tap into the energy of enthusiasm
Personal touch means a lot
Make your customers feel at home
SkillSharpener

To read more — login/sign up

SkillSharpener, March 2021

March 1, 2021

By Sarah Benardos Skillsharpener

Discussion topics and activities for the March 2021 issue of Customer Communicator.

To read more — login/sign up