Customer Communicator, September 2020
September 1, 2020
- A communication model for service professionals
- Work like a team
- Pop Quiz
- Practice makes perfect
- Service News: A monthly roundup
- Ask the Panel: What are the most important skills for frontline customer service reps?
- To solve a problem — say it out loud
- Rituals help with end-of-day transitions
- Focus on emotional needs
- Heard on Twitter
- SkillSharpener
SkillSharpener, September 2020
September 1, 2020
Discussion topics and activities for the September 2020 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, August 2020
August 1, 2020
- The emotional side of service
- Handle customer complaints with care
- Syncing up with customers
- Service News: A monthly roundup ...
- Frontline Spotlight: Blending fun and problem-solving on the service center floor
- Watch out for trigger words
- When to say “Thanks” to customers
- Avoid TMI
- Slow down and warm up
- Heard on Twitter
- SkillSharpener
SkillSharpener, August 2020
August 1, 2020
Discussion topics and activities for the August 2020 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, July 2020
July 1, 2020
- Frontline reps transition to remote work
- Cell phone courtesy counts
- Is your home office giving you a headache or a backache?
- Ask the Panel: How has your work life changed since the start of the pandemic?
- The terrible, horrible, no good, very bad customer
- Avoid these bad habits when listening
- Heard on Twitter
- SkillSharpener
SkillSharpener, July 2020
July 1, 2020
Discussion topics and activities for the July 2020 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, June 2020
June 1, 2020
- The power of questions
- Adjusting to the new normal
- Train yourself to ask questions
- Service News: A monthly roundup
- Ask the Panel: How can I build rapport with customers?
- BLUF and other rules for email
- Developing empathy
- Admit it
- Heard on Twitter
- SkillSharpener
SkillSharpener, June 2020
June 1, 2020
Discussion topics and activities for the June 2020 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, May 2020
May 1, 2020
- Word choice, the subtle influencer in customer communications
- Clear the clutter
- Non-verbal language matters too
- Service News: A monthly roundup
- Frontline Spotlight: Partnering with customers makes this team a winner
- Watch out for icebergs
- Now hear this
- Getting a new behavior to stick
- Refresh with 3-3-6 breathing
- Heard on Twitter
- SkillSharpener
SkillSharpener, May 2020
May 1, 2020
Discussion topics and activities for the May 2020 issue of Customer Communicator.
To read more — login/sign up