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Customer Communicator

Customer Communicator, November 2020

November 1, 2020

By Sarah Benardos Customer Communicator

Don’t shoot the messenger
The power of gratitude
Pop Quiz
Don’t over promise or apologize
Service News: A monthly roundup
Ask the Panel: From time to time, a customer insists on speaking to my supervisor. What should I do?
Negative situations call for positive responses
The dos and don’t of showing genuine concern
Heard on Twitter
SkillSharpener

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SkillSharpener, November 2020

November 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the November 2020 issue of Customer Communicator.

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Customer Communicator, October 2020

October 1, 2020

By Sarah Benardos Customer Communicator

Try reading between the lines for improved customer satisfaction
When the world turns upside down, frontline reps are there to help
Pop Quiz
Practice makes perfect
Service News: A monthly roundup
Frontline Spotlight: Millions of pens keep this rep on her toes
Four steps to turn down the HEAT
Watch the clock to work smarter
Use empathy to keep the customer connected
Heard on Twitter
SkillSharpener

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SkillSharpener, October 2020

October 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the October 2020 issue of Customer Communicator.

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Customer Communicator, September 2020

September 1, 2020

By Sarah Benardos Customer Communicator

A communication model for service professionals
Work like a team
Pop Quiz
Practice makes perfect
Service News: A monthly roundup
Ask the Panel: What are the most important skills for frontline customer service reps?
To solve a problem — say it out loud
Rituals help with end-of-day transitions
Focus on emotional needs
Heard on Twitter
SkillSharpener

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SkillSharpener, September 2020

September 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the September 2020 issue of Customer Communicator.

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Customer Communicator, August 2020

August 1, 2020

By Sarah Benardos Customer Communicator

The emotional side of service
Handle customer complaints with care
Syncing up with customers
Service News: A monthly roundup ...
Frontline Spotlight: Blending fun and problem-solving on the service center floor
Watch out for trigger words
When to say “Thanks” to customers
Avoid TMI
Slow down and warm up
Heard on Twitter
SkillSharpener

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SkillSharpener, August 2020

August 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the August 2020 issue of Customer Communicator.

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Customer Communicator, July 2020

July 1, 2020

By Sarah Benardos Customer Communicator

Frontline reps transition to remote work
Cell phone courtesy counts
Is your home office giving you a headache or a backache?
Ask the Panel: How has your work life changed since the start of the pandemic?
The terrible, horrible, no good, very bad customer
Avoid these bad habits when listening
Heard on Twitter
SkillSharpener

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SkillSharpener, July 2020

July 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the July 2020 issue of Customer Communicator.

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