Customer Communicator

Customer Communicator, October 2020

October 1, 2020
  • Try reading between the lines for improved customer satisfaction 
  • When the world turns upside down, frontline reps are there to help
  • Pop Quiz
  • Practice makes perfect
  • Service News: A monthly roundup
  • Frontline Spotlight: Millions of pens keep this rep on her toes
  • Four steps to turn down the HEAT
  • Watch the clock to work smarter
  • Use empathy to keep the customer connected
  • Heard on Twitter
  • SkillSharpener
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