The Year in Customer Service

January 5, 2018 —  Every other week we post a brief article from Customer Communicator. Over the course of the year we’ve covered everything from building trust with customers, to maintaining positivity, to saying “no” the right way. To wrap up the year, we’re highlighting five of our favorite posts. Timely and informative, they showcase some…To read more — login/sign up

January 2018

What resolutions will you and your reps be making for the New Year? — Following are resources with suggestions on important areas for improvement in the New Year:

Spotlight Award Winner

Peter Badillo
Customer service supervisor
Blue Stream

The key to good service, says Badillo, is ownership, “I take responsibility for the customer from the moment that the issue arises to the moment that the problem has been resolved. And oftentimes those customers feel comfortable enough to reach out to me directly via my direct number or email to take care of any other situation.“

Learn more about the award

Top Service Skills

November 16, 2017 — From effective listening to computer savvy, there are a lot of skills needed to be effective in customer service. This month Customer Communicatornewsletter asked its panel of frontline reps, “What are the most important service skills?” The responses provide practical insights for anyone working in customer service. For example, Jerrard Gates of…To read more — login/sign up