Service Starters

Twice each month Service Starters brings you techniques for improving service skills and boosting moral, motivation, and productivity. You may read past issues in chronological order and search for key topics. Free sign up is required.


Gathering Feedback to Improve Service and Eliminate Frustrations

May 10, 2018 — Being on the frontline and dealing with customers on a day-to-day basis makes customer service reps the ideal source for gathering some, but not all, types of customer information. John Goodman, vice chairman of Customer Care Measurement & Consulting spoke with Customer Communicator about the four types of information that frontline reps should…To read more — login/sign up

Solutions for Stressful Situations

April 12, 2018 — Customers, coworkers, and personal demands — those are the top three sources of stress for today’s busy customer service professionals. Managing each type of stress requires different strategies, and it’s well worth the effort to fine-tune your stress management skills, says Genella MacIntyre, author of 5 Steps to Reducing Stress. In an…To read more — login/sign up

Award-Winning Rep Shares Advice

February 16, 2018 — Customer Service Reps are often advised to treat each customer as their only customer. Shannon Butler, a customer service representative at Brenntag Southwest takes that advice literally because she has just one very large customer. But whether reps are working with one customer or one hundred, Butler’s advice in this month’s…To read more — login/sign up

Intergenerational Work Tips

February 1, 2018 — In some organizations, there may be as many as five generations interacting in the service center, and they all have different needs, attitudes, beliefs, and behaviors. “It is important to understand these generational differences, because everyone comes to the party with a different set of expectations,” says Meagan Johnson, “and the…To read more — login/sign up

Service Resolutions: It’s Never Too Late

January 18, 2018 — It’s January 18 and many of us have already abandoned our New Year’s resolutions. But never fear, it’s not too late to inspire your service team to rethink their resolutions with these suggestions from the pages of Customer Communicator newsletter. Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service that Sparkles suggests a resolution that…To read more — login/sign up

The Year in Customer Service

January 5, 2018 —  Every other week we post a brief article from Customer Communicator. Over the course of the year we’ve covered everything from building trust with customers, to maintaining positivity, to saying “no” the right way. To wrap up the year, we’re highlighting five of our favorite posts. Timely and informative, they showcase some…To read more — login/sign up