Service Starters

Twice each month Service Starters brings you techniques for improving service skills and boosting moral, motivation, and productivity. You may read past issues in chronological order and search for key topics. Free sign up is required.


Support Customers and Coworkers

November 15, 2018 — When you spend your days supporting customers, coworkers can sometimes be overlooked. But service skills trainer Kirk Miller says that productivity and job satisfaction will increase and stress levels will decrease when the service team is mutually supportive. In the November issue of Customer Communicator, the newsletter for frontline service professionals, Miller…To read more — login/sign up

The Right Attitude Matters

August 2, 2018 — In a busy service department, with many competing demands, it is not always easy for frontline reps to remain happy, upbeat, and positive. Fortunately, service consultant JoAnna Brandi has identified several ways that reps can maintain a positive attitude and keep customers happy. It all starts with Steps 1 and 2…To read more — login/sign up

Providing Amazing Service

July 19, 2018 — “Excelling in customer service requires more than just showing up,” says Bill Keenan editor of Customer Communicator, the newsletter for frontline reps. “In order to serve customers well, support the service team, and take one’s career to the next level, reps need to stand out,” he says. In the July issue of Customer…To read more — login/sign up

Gathering Feedback to Improve Service and Eliminate Frustrations

May 10, 2018 — Being on the frontline and dealing with customers on a day-to-day basis makes customer service reps the ideal source for gathering some, but not all, types of customer information. John Goodman, vice chairman of Customer Care Measurement & Consulting spoke with Customer Communicator about the four types of information that frontline reps should…To read more — login/sign up