Service Starters

Twice each month Service Starters brings you techniques for improving service skills and boosting moral, motivation, and productivity. You may read past issues in chronological order and search for key topics. Free sign up is required.


Pause for Better Service

February 13, 2020 — With the busy pace in most service centers, it might seem counter-intuitive to recommend that reps make time to pause during the day. But according to Nance Guilmartin, author of The Power of Pause, taking time to pause can help save time in the long run by humanizing customer interactions, reducing automatic…To read more — login/sign up

We Are Better Together

January 16, 2020 — Teamwork is one of the most powerful tools for providing high quality customer care. A cohesive team can accomplish much more in terms of innovation, efficiency, and productivity than the sum of the individuals that make up the team. In the January issue of Customer Communicator newsletter, service expert Ron Willingham discusses how…To read more — login/sign up

Lead with Authenticity

December 19, 2019 — In the December issue of Customer Communicator newsletter, communications consultant and coach, Patti Wood reminds readers that the first words a customer hears will set the tone for the conversation to follow. She notes that there is solid data behind this practical reminder. “Research says that the most important thing we look…To read more — login/sign up

Remember Your Purpose

November 7, 2019 — In the November issue of Customer Communicator newsletter, Jon Gordon, author of The Energy Bus and others, shares techniques to maintain a positive attitude at work. It’s all about focusing on your purpose. Or as he says, “remember why you do what you do.” Defining your purpose may require a bit of a mental shift.…To read more — login/sign up

Keep Listening Skills Sharp

April 4, 2019 — There are several basic steps to better listening. And it all starts with recognizing what’s involved. “Exceptional listening requires concentration, effort, and a thoughtful response,” says author Joe Takash, “It means you must work at listening with your head and heart and not just with your ears.” The April issue of Customer…To read more — login/sign up