Contributing to a Positive Workplace


Your training package includes 10 booklets, plus a downloadable leader’s guide, and certificates of participation.

SKU: ACP001 Category:


Customer Service Training for a Positive Workplace.

Each person on the customer service team has it in their power to create a more positive work environment. And that’s good for everyone — the benefits include improved teamwork and cooperation, a happier, healthier staff, and more satisfied, loyal customers.

In Contributing to a Positive Workplace, a team of customer service and relationship experts present 15 simple rules to make the work experience more positive.

Your package includes 10 copies of the Training Booklet plus downloadable Leader’s Guides and Certificates.

The Training Booklets may be used on their own as a handout or you may conduct more formal training sessions with the Leader’s Guide and Certificates.