Description
Customer service training for on-site and remote reps. Keep them connected, motivated, and learning with Customer Communicator.
Every month, each of your reps receives the digital publication, Customer Communicator. Each issue is filled with skill-building articles, practical tips, advice from frontline reps, a self-quiz, and more. It’s the information reps need for ongoing skills training and reinforcement. And it’s always an interesting read.
Next, you’ll increase the value of Customer Communicator with your manager’s copy of SkillSharpener. It provides additional insights, discussion topics, and activities for your team meetings.
You’ll also receive a full year of Appreciation eCards. You’ll use them to mark important dates, celebrate successes, and connect with staff. Just download and send.
Learn more below.
Priced right for every budget
Your price is based on the number of reps on your team. If you have one through 10 reps the annual subscription price is just $250. For larger teams, add another $25 per rep. There is no better or more cost effective way to keep service skills sharp and morale high.
Insightful articles and quick refreshers
Customer Communicator covers essential service topics and provides timely insights into the changing service environment. Recent articles included:
- Turning complaints into opportunities
- Coping with empathy fatigue
- Handling difficult customers
- Using “concrete” language
- Delivering bad news without angering the customer
- Understanding the emotional side of service
- Reading between the lines for improved service, and more.
Make team meetings more meaningful
To get the most value from Customer Communicator, you’ll also receive your manager’s copy of SkillSharpener. It brings you additional insights, discussion topics, and exercises for your team meetings.
Easy to distribute
On the first of each month, you’ll receive a PDF file. That’s it. No set up. No new systems. No new procedures. Reps can read Customer Communicator online or print and read at convenient times and at their own pace.
If you prefer, we’ll even handle the distribution for you.
A year’s worth of eCards at your fingertips
It’s easy to recognize staff, mark important dates, and celebrate milestones with our exclusive Appreciation eCards.
Just choose an eCard, add a message, and send. You’ll never miss an opportunity to connect with staff and show your appreciation. And you’ll never run out of cards.
The Appreciation eCards are sold separately for $39.95 but are yours free with your subscription to Customer Communicator.
Subscribe today and start this valuable resource working for your service team.
This simple yet powerful tool will help you generate discussion about the current issue of Customer Communicator. It will reinforce key learning, surface gaps in understanding, and allow team members to share their experiences.
Regular acts of recognition are a simple, yet impactful way to express appreciation, build connections, and foster positive relationships with frontline staff.