Despite differences in individual organizations, all customers have certain basic rights. These include the right to courteous treatment, accurate information, and appreciation.
Does your staff know what your customers most basic rights are?
Now, you can ensure that these rights are guiding and informing the work of your customer-facing staff with The Customers Bill of Rights Poster and Glancer Set. These attractive materials cover the right to:
- Courteous treatment
- The reps full time and attention
- Fast and accurate information
- Having their expectations met
- Complaining when expectations are not met
- Knowledge, resourcefulness, and concern
- Follow through
- Benefits of teamwork
- Care, accuracy, and attention to detail