Quick, courteous communication via email can boost productivity and enhance customer relationships, while bad emails can frustrate and antagonize customers, coworkers and others.
Now you can help your staff avoid embarrassing errors and make a positive impression with every email they send. In a fast-paced format, the narrator shows viewers how to:
Format text for clarity
Write a meaningful subject line
Censor yourself to avoid embarrassment
Proofread and spell check
Write a professional salutation
Deliver bad news
Create a professional signature
Flag a message as high priority
Professional Email Etiquette provides a perfect refresher for experienced frontline reps and a strong grounding in the basics for new staff members.