Customer Communicator, September 2020

ommunication model for service professionals Work like a teamPop QuizPractice makes perfectService News: A monthly roundupAsk the Panel: What are the most important skills for frontline customer service reps?To solve a problem — say it out loudRituals help with end-of-day transitionsFocus on emotional needsHeard on TwitterSkillSharpenerTo read more — login/sign up