Customer Communicator, November 2020

’t shoot the messenger The power of gratitudePop QuizDon’t over promise or apologizeService News: A monthly roundupAsk the Panel: From time to time, a customer insists on speaking to my supervisor. What should I do?Negative situations call for positive responsesThe dos and don’t of showing genuine concernHeard on TwitterSkillSharpenerTo read more — login/sign up
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