Rep Spotlight

Honoring frontline reps who provide exceptional service


Featured Frontline Rep

Teresa ClarkSignUpGenius A co-worker explains how Teresa embraces the mission of her company and the goals of her customers: "Teresa goes above and beyond for every user who contacts SignUpGenius for support. She always provides thorough, thoughtful responses to ensure questions are answered in a timely manner on the first interaction. It is important to…Continue reading

 

Featured Frontline Rep

Mary Katherine HendersonInsurance Center Inc. "Sometimes," says Mary Katherine Henderson, "it’s hard to see past the day to day tasks of my job and know that I’m truly in the business of helping people." But that’s exactly what Henderson does every day. She attributes much of her success in service to a positive attitude. "I…Continue reading

 

Featured Frontline Rep

Ashley FitzsimmonsFitzsimmons Insurance Agency Ashley Fitzsimmons shares three keys for success as a customer service representative. First, is the ability to adapt to a changing business environment and to ever increasing customer communication channels. Second is the ability to push through the unpleasant tasks to get important things done when they must be done. And…Continue reading

 

Featured Frontline Rep

Virna WaldronAmerican Airlines Many of us go through the day without giving much thought to how we affect the people around us. But often, we have the opportunity to make a real impact on other people’s lives. It could be something as simple as making it easier to pay a bill, update an account, or…Continue reading

 

Featured Frontline Rep

Barbara Frye Constant Contact Constant Contact conducts more than half a dozen different surveys designed to identify customers who may be unsatisfied or who may have valuable feedback to share. It's Barbara Frye's job to analyze survey responses, contact customers, and resolve problems. Her personal attention and follow up are paying off in increased Net…Continue reading

 

Featured Frontline Rep

Brenda Peralta Crystal D At Crystal D, everyone on staff is called a Memory Maker. The name reflects the company’s goal of creating positive memories for the customers and coworkers. Customer Service Rep Brenda Peralta exemplifies the Memory Maker goal and was recognized by her industry association as customer service rep of the year for…Continue reading

 

Featured Frontline Rep

Katie Suitter Delta Airlines When a young traveler and his family needed to get to a hospital for medical testing, Suitter not only made the reservations, she also sent her smallest customer a gift pack to make the flight and hospital stay a little easier. Taking the time to build rapport and following up in…Continue reading

 

Featured Frontline Rep

Stacey Fontaine and Nancy Leary Eversource When Fontaine and Leary began their careers in customer service at energy company Eversource, they knew an important part of the job would be assisting customers experiencing difficult circumstances. With several devastating nor'easters in 2018 they put their skills to the test. The reward comes, they say, in being able to provide…Continue reading

 

Featured Frontline Rep

Mardell Cook Motus, LLC Cook has been involved in many special projects during her 10 years with Motus. One of the most challenging was creation of a video which focuses on the broad goals of the member services team and on practical details such as how reps use their tone of voice and pace to…Continue reading

 

Featured Frontline Rep

Briana Church Veritiv Corporation Church credits her success in customer service to the five years of learning and sharing that she has had on the job. "During that time, my knowledge of the business has grown tremendously," she says, "and then I can pass that knowledge on to my teammates."Continue reading