Web Extras – Skill Sharpener

The following materials compliment your current issue of SkillSharpener.


October 2019

Overcoming common obstacles to telephone communication — A modern, zoned service center layout can play an important role in reducing distractions. Office furniture manufacturer Herman Miller, has researched office design in many fields including call centers. See the recommendations in the white paper, People-Focused Contact Centers.

September 2019

Strategies for improving cooperation with other departments — Job shadowing is a powerful tool for breaking down barriers and developing positive relationships between individuals and departments. To learn more about job shadowing, see Manchester Metropolitan University’s excellent Job Shadowing Guidelines.