Getting a new behavior to stick — If you are trying to incorporate a new service technique into your daily interactions with customers try our custom print and use reminders. Just trim them out and place them where they are easily visible.
Have you ever had an oops moment with a customer? — This month’s guest panel shares some lessons they’ve learned from humorous encounters with customers.
Clear your mind — Erase negative thoughts and reduce stress with simple paper and pencil puzzles. Try these!
Make time to laugh — Humor really is the best medicine when it comes to stress management. View Karyn Buxman’s TEDx Talk on how humor can save the world below.
A fit New Year. Many fitness experts recognize the benefits of short periods of exercise or mini-workouts throughout the day. See an article from The Washington Post that demonstrates 12 exercises that can be done in most offices.
Six rules of customer service etiquette — Learn about the importance of body language when serving customers face-to-face, read this helpful article “The body language of listening.”
Try these techniques to boost energy and stay positive at work — If you're ready to try Jon Gordon’s Positivity Assessment, print out and use our Weekly Gratitude Journal pages.
Feeling tired? Stressed? One of these habits may be to blame — Marcel Daane, author of Headstrong Performance, says lack of exercise can fatigue your body and brain. Download and print illustrated instructions for his Office Chair Exercise.
For lasting change, make small goals, not big ones — “The only thing we really control is ourselves and the habits we choose,” sociologist Randall Bell writes in his book, Rich Habits Rich Life. Read a sample of the book below. Click the right side of the book image to advance 1 page, and the left side of the image to go back a page.
Tips for error-free email — “Write once, read twice” is classic and very good advice for error-free email. Click here for a handy email review checklist.
