Keep political talk low key — To avoid politics at workplace gatherings, try Conversation Cards. Available in many formats, these popular conversation starters include well-worded questions to spark a conversation and encourage people to learn more about each other.
The benefits of teamwork — Becoming a cohesive, high-performing team that motivates and supports each other helps everyone to perform at a higher level overall and provides a more positive customer experience. Here’s how.
The “Little Tramp” reminds us to smile — Humor can be useful during interactions with customers because it helps to diffuse anger and initiate problem solving. But, be sure to avoid the Four Nots of humor.