Web Extras – Customer Communicator

Stay calm no matter what — In the brief video below, service consultant Barbara Burke explains how to remain in the moment, resist reacting emotionally, and really consider the options.

Spring cleaning, not just for the home — Here are tips to help you organize your desk, files, email inbox, and more.

There’s real value in focusing on listening skills — Some of the best advice on listening comes from China. The symbol for listening is both beautiful and meaningful. Click the link to find a Listening with Heart mini-poster, which you may download and print.

Food for thought — Choosing healthier foods is easier than you may think. Your first step is to eat fewer foods high in calories, fat, salt and sugars and swap them for something healthier, including more fruit, and vegetables. Woman’s Health magazine shares this excellent list of healthy food swaps.

February is Time Management Month — Stephen Covey, co-author of First Things First, developed a method for creating a to-do list based on how important and urgent tasks are. Here is a daily planning sheet to help you implement Covey’s system.

Start the year off right — No matter what your resolutions are for the new year, starting the day off in a positive way can help. Learn about the value of positive affirmations.

Sail through the holiday season — Kathy Gruver, the author of Conquer Your Stress with Mind/Body Techniques presents a brief video on conquering stress.

Download an “I am at peace” reminder card.

Keep political talk low key — To avoid politics at workplace gatherings, try Conversation Cards. Available in many formats, these popular conversation starters include well-worded questions to spark a conversation and encourage people to learn more about each other.

Recognize coworkers — During Customer Service Week, readers may recognize coworkers by sending eCards featuring the Customer Service Week theme, “Excellence Happens Here.”

Eliminate ageism — September is Healthy Aging Month, a time to focus on positive aging and serving customers at all stages of life. The following resources will help:

• Improve your service to older customers

• 10 Tips for rejuvenation during Healthy Aging Month