Getting a new behavior to stick — If you are trying to incorporate a new service technique into your daily interactions with customers try our tomerservicegroup.com/wp-content/uploads/2020/04/TCCwebextra_0520.pdf">custom print and use reminders. Just trim them out and place them where they are easily visible.
Have you ever had an oops moment with a customer? — This month’s guest panel shares some lessons they’ve learned from tomerservicegroup.com/wp-content/uploads/2020/03/TCCwebextra_0420.pdf" target="_blank" rel="noreferrer noopener" aria-label=" (opens in a new tab)">humorous encounters with customers.
Clear your mind — Erase negative thoughts and reduce stress with simple paper and pencil puzzles. tomerservicegroup.com/wp-content/uploads/2020/02/TCCwebextra_0320.pdf">Try these!
Make time to laugh — Humor really is the best medicine when it comes to stress management. View Karyn Buxman’s TEDx Talk on how humor can save the world below.
A fit New Year. Many fitness experts recognize the benefits of short periods of exercise or mini-workouts throughout the day. See an article from The Washington Post that demonstrates tonpost.com/graphics/health/workout-at-work/">12 exercises that can be done in most offices.
Six rules of customer service etiquette — Learn about the importance of body language when serving customers face-to-face, read this helpful article “The body language of listening.”
Try these techniques to boost energy and stay positive at work — If you're ready to try Jon Gordon’s Positivity Assessment, print out and use our tomerservicegroup.com/wp-content/uploads/2019/10/TCCwebextra_1119.pdf" target="_blank" rel="noreferrer noopener" aria-label=" (opens in a new tab)">Weekly Gratitude Journal pages.
Feeling tired? Stressed? One of these habits may be to blame — Marcel Daane, author of Headstrong Performance, says lack of exercise can fatigue your body and brain. Download and print illustrated instructions for his tomerservicegroup.com/wp-content/uploads/2019/09/SSwebextra_0919.pdf">Office Chair Exercise.
For lasting change, make small goals, not big ones — “The only thing we really control is ourselves and the habits we choose,” sociologist Randall Bell writes in his book, Rich Habits Rich Life. Read a sample of the book below. Click the right side of the book image to advance 1 page, and the left side of the image to go back a page.
Tips for error-free email — “Write once, read twice” is classic and very good advice for error-free email. Click here for a handy tomerservicegroup.com/wp-content/uploads/2019/07/TCCwebextra_0819-single.pdf">email review checklist.
