This fast-paced and engaging video covers the core skills needed to work with customers over the phone.
It shows traditional and non-traditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers — even if they are internal customers.
The hosts guide viewers through the following important telephone service skills:
- The greeting
- Active listening
- Telephone courtesy
- Product and system knowledge
- Problem solving.
Customer Service: The Telephone Connection provides a perfect refresher for experienced frontline reps and a strong grounding in the basics for new staff members.