Training and self-study materials for improved customer service on the phone. Topics include voice quality, listening skills, making a positive impression, building rapport, handling difficult customers, and more.
Training packages include 10 booklets plus downloadable leader’s guide, certificates of participation, quizzes (orange Q), and glancers (green G).
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Customer Service: The Telephone ConnectionLearn more $499.00 Add to cart
Guide to Effective ListeningLearn more $79.95 Add to cart
Guide to Handling Difficult CustomersLearn more $79.95 Add to cart
Handbook of Advanced Phone SkillsLearn more $79.95 Add to cart
Handbook of Essential Phone SkillsLearn more $79.95 Add to cart
Sounding Great on the PhoneLearn more $79.95 Add to cart