Sounding Great on the Phone


Your training package includes 10 booklets, plus a downloadable leader’s guide, quiz, and certificates of participation.

SKU: ASG001 Category: Tag:


Customer Service Training in Vocal Skills.

The quality of a service professional’s voice sets the tone for each customer conversation. The well trained voice will sound confident, trustworthy, interested, and likable, and will smooth the way to a positive interaction.

Now you can help your customer service staff hone their vocal skills with this four part training package.

Your training package includes 10 copies of the Training Booklet plus downloadable Leader’s Guide, Quizzes and Certificates.

The Training Booklets may be used on their own for self-study or you may conduct more formal training sessions with the Leader’s Guide, Quizzes, and Certificates.

It’s a complete customer service training package.