Guide to Effective Listening


Your training package includes 10 booklets and 10 glancers, plus a downloadable leader’s guide, quiz, and certificates of participation. 

SKU: AG0006 Category: Tags: ,


Customer Service Training in Listening Skills.

On the phone or in person, listening is the single most important service skill. And while people assume they know how to listen, the truth is that listening is a technique, which most people will practice and refine throughout their careers.

Now you can give your team the skills they need to become effective listeners with this four part training tool.

Your package includes: student guides (hard copy or digital format), quizzes, certificates, and leader’s guide.

It’s a complete customer service listening skills training package.