If the language you and your coworkers use to talk about customers and your work is predominantly negative you’re probably contributing to your overall stress levels as a result.
What can you do about it? JoAnna Brandi of JoAnna Brandi & Company offers this solution: Spend a week paying close attention to the language that you hear and the language that you use. Are you are constantly focusing on how difficult customers can be, what goes wrong in the workplace, and what disasters are pending? If so, then you need to inject a dose of positivity into your workplace, Brandi says.
Instead of focusing on the negative, you need to begin talking about what you are doing right, showing appreciation to those who contribute to positive outcomes, and celebrating your team’s successes.
When there is more positivity than negativity in the workplace, Brandi says, there will be higher team productivity, higher customer satisfaction, and less stress.
More on reducing stress plus articles on ending calls with chatty customers, and making the most of meetings appear in the June issue of Customer Communicator, the training newsletter for frontline reps.