For better collaboration with customers, clearer understanding, and increased efficiency, frontline reps must recognize and overcome common barriers to good communication
This month in Customer Communicator, the training and motivation newsletter for frontline reps, communication experts share tips and techniques to break down some of those barriers. It all starts with reducing distractions.
Afterall, you can’t give customers your full attention when the work environment is pulling your focus in different directions. Coworkers, background noise, software notifications, whatever the cause, reducing distractions will help improve communication.
One simple way to minimize the effect of distractions is to increase focus. You can do this while on the phone by concentrating your gaze. Simply fix your gaze on a neutral point on your monitor, or on an item on your desk. Try to keep your eyes from wandering and your mind will also stay focused. A second technique for maintaining focus is to take careful notes while the customer is speaking.
More techniques for improving communication appear in the October issue of Customer Communicator.
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