The human ear is very sensitive and needs a little time to adjust to new sounds and voices for communication to be effective.
The February issue of Customer Communicator, the training and motivation newsletter for frontline reps suggests starting each conversation with the words, “Good morning” or “Good afternoon.”
This simple step is not only a courtesy, but it gives the caller time to adjust to your voice before you go on to the more important part of your greeting such as your name or the name of your organization. Say it clearly and don’t rush it, the newsletter cautions. If the caller does not get this adjustment period, they may not retain the information you provide.
Tips for better communication appear regularly in Customer Communicator.