Blog Archives

SkillSharpener, April 2020

Tips for improving voice quality. The article stresses the value of an expressive voice in serving and supporting customers. Encourage team members to focus on one of the three Ps for each of the next three weeks. \n In the Ask the Panel column, we share some humorous service stories, because everyone can use a…Continue reading

 

Customer Communicator, April 2020

Honing your vocal skills for better customer communication Controlling fear is crucial Are you speaking too fast, too slow, or just right? Service News: A monthly roundup Ask the Panel: Have you ever had an oops moment with a customer? Ending the conversation Putting customers on hold, the right way Are you speaking clearly? Try…Continue reading

 

Skillsharpener, February 2020

A reminder to pause. Author Nance Guilmartin discusses when, and why, it can be helpful to slow down, take a deep breath, and pause. A profile of CSR Teresa Clark. From face to face service at McDonalds, to leading a small, but mighty, team at SignUpGenius, this rep has done it all. Quick tips and…Continue reading

 

Customer Communicator, February 2020

Enjoy your bonus day \n 6 reasons to make time to pause \n Frontline Spotlight: When staff is cut, service team rises to the occasion \n 16 ways to build trust \n Refreshers and quick tips ... \n Heard on Twitter \n\nContinue reading

 

Skillsharpener, March 2020

Five easy ways to make the service experience a little more enjoyable for internal and external \ncustomers. \n A Q&A with the panel on the value of ongoing training and the types of training used in their \norganizations. \n Quick tips and refreshers including: A stress-relief activity, techniques to stamp out tech talk, \nand tips…Continue reading

 

The Customer Communicator, March 2020

Let the madness begin - March Madness Customers really hate it when ... Ask the Panel = Is it just me or does everyone feel like they’re doing more and more training all the time? Refreshers and quick tip Heard on TwitterContinue reading