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Description
Tips for improving voice quality. The article stresses the value of an expressive voice in serving and supporting customers. Encourage team members to focus on one of the three Ps for each of the next three weeks.- In the Ask the Panel column, we share some humorous service stories, because everyone can use a good laugh during these trying times.
- Quick tips and refreshers including: Four tips for putting customers on hold, successfully ending a call, and a fun exercise to improve pronunciation.
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