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A reminder to pause. Author Nance Guilmartin discusses when, and why, it can be helpful to slow down, take a deep breath, and pause.- A profile of CSR Teresa Clark. From face to face service at McDonalds, to leading a small, but mighty, team at SignUpGenius, this rep has done it all.
- Quick tips and refreshers including: Building trust with customers, making time to laugh, and the benefits of “adjustment” time
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