People who regularly speak in public are some of the best communicators. They understand how to present themselves as knowledgeable and authoritative, how to engage an audience, and how to deliver a message in the most compelling and persuasive way.
In the April issue of Customer Communicator, the newsletter for frontline reps, public speakers share techniques on how to be better communicators.
One essential tip is to avoid mumbling.
When people mumble, it sends the message that they are unsure of what they are saying, don’t want to be heard or feel embarrassed. On the other hand, people who speak clearly and enunciate their words are seen as more intelligent and more trustworthy, says the article.
The tongue twisters many people know from childhood can be surprisingly useful. Repeating related sounds can improve speaking skills and articulation of specific words.
The article advises reps to try using these tongue twisters as a vocal warm-up before jumping on the phones:
- Sally sells seashells by the seashore.
- I saw a kitten eating chicken in the kitchen.
- You know New York, you need New York, you know you need unique New York.
More tips for speaking like a pro appear in the April issue of Customer Communicator, the newsletter for frontline reps.