A positive outlook directly contributes to reduced stress and improved productivity at work and at home.
In the May issue of Customer Communicator, the newsletter for frontline reps, the editors share several quick tips to help customer service reps think more positively.
Tip 1. Reframe. When negative thoughts crop up, acknowledge them and then reframe them as positive thoughts. “Not another question about XYZ” can be reframed as “I’ve got some great information about XYZ.”
Tip 2. Keep a gratitude journal. Every day, write down at least one work-related thing which you are grateful for (a manager’s praise, a customer’s thanks, etc.), and at least one thing you did well.
Tip 3. Take care of yourself. A healthy diet, regular exercise, and staying hydrated will give you more energy and improve your outlook.
Tip 4. Surround yourself with positive people. Don’t get derailed by negative people, instead find the people on your team who have good attitudes. When you’re around people like that, it will rub off.
More tips for finding a positive outlook appear in the May issue of Customer Communicator, the newsletter for frontline reps.