Each week we share practical tips and techniques from the pages of Customer Communicator — the digital newsletter for frontline reps.
To wrap up 2025, we invite you to read any of the tips you may have missed and to subscribe to Customer Communicator for 2026. In each issue of Customer Communicator your team will find skill-building articles, practical tips, expert advice, and more. It’s the information reps need for ongoing skills training and reinforcement. And it’s always an interesting read.
So go ahead, check out the tips, then start your 2026 digital subscription. You’ll save 20% off the regular price when you use code New Year at checkout. (Expires December 31.)
Did you miss any of these tips?
- Try a time-out to better serve customers
- Avoid TMI in customer conversations
- Stamp out jargon and tech talk
- Don’t say “NO”
- Give callers adjustment time
- Slow down to warm up customer conversations
- How to handle rude or insulting customers
- What are your customers really thinking?
- Focus for better listening
- Skip the drama, create a positive workplace
- Align your energy level with the customer’s
- Check the facts with clarifying questions
- Service recovery the Disney way
- Use the grandma rule with customers
- When you can’t do what the customer wants
- Don’t blame the customer
- Treat every customer like a celebrity
- The two most dreaded words in customer service
Please take a moment now to learn more about Customer Communicator and to start your subscription for 2026. Order by December 31 to save 20% — Just use code New Year.