• Try ‘fogging’ to de-escalate calls• Reclaim your commute• Please don’t tell me what to do • Service News: A monthly roundup . . . • Take it professionally, not personally• A problem, large or small, is still a problem • Do’s and don’ts when customers vent• What happens to an angry customer
Customer Communicator, February 2026
• Try ‘fogging’ to de-escalate calls• Reclaim your commute• Please don’t tell me what to do • Service News: A monthly roundup . . . • Take it professionally, not personally• A problem, large or small, is still a problem • Do’s and don’ts when customers vent• What happens to an angry customer
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