Taking a few moments to warm up your voice can help you communicate more effectively, sound more approachable, and create a more positive experience for customers.
The April issue of Customer Communicator, the training and motivation newsletter for frontline reps shares three practical ways to prepare your voice.
It starts with relaxing the vocal cords. This helps prevent tension that can make your voice sound tight, strained, or tired. Simple relaxation techniques include humming softly, sighing gently, and gliding your voice up and down in pitch for a few seconds.
Practical tips like this appear regularly in Customer Communicator newsletter.