ā¢ Help customers stay focused and on trackā¢ Stop sitting and start movingā¢ Post a sign to direct customersā¢ Service News: A monthly roundup . . .Ā ā¢ Ask the Experts: Cross-selling and upselling in customer serviceā¢ Good newsā¢ Avoid negative languageĀ ā¢ A two-part technique to head off problemsā¢ Itās all in the voiceTo read more — login/sign up